SHANECE MAYES
CRAWFORDVILLE
Summary
Results-driven Educational Support Professional experienced in behavior management and fostering positive relationships. Enhanced student engagement through tailored support for special needs, contributing to improved academic outcomes. Committed to effective communication and collaboration, supporting team objectives and maintaining smooth office operations.
Overview
19
19
years of professional experience
Work History
Front Desk/Paraprofessional
Taliaferro County School
Crawfordville GA
06.2018 - Current
- Facilitated individualized support for students with special needs, enhancing their learning experiences.
- Collaborated with educators to implement behavior management strategies, improving classroom dynamics.
- Monitored student progress and provided feedback to teachers, ensuring consistent academic support.
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed and maintained scheduling systems for appointments and staff coverage efficiently.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Clerk
City Hall
Crawfordville GA
03.2017 - 06.2018
- Processed and filed official documents, ensuring compliance with municipal regulations.
- Assisted in updating public records, maintaining data accuracy and accessibility.
- Responded to inquiries from citizens, providing information on city services and procedures.
- Managed scheduling for community meetings and events, optimizing resource allocation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office supplies inventory, ensuring timely replenishment and organization.
Receptionist
TenderCare Medical
Greensboro Ga
04.2014 - 03.2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients, medical staff, and insurance providers to enhance service delivery.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Trained new reception staff on office procedures and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Home Health Aide
ACT Home Health
Athens Ga
05.2008 - 03.2014
- Assisted clients with medication management and adherence to prescribed health plans.
- Monitored client vital signs and reported changes to healthcare professionals promptly.
- Provided personalized care and support to clients in daily living activities.
- Developed strong relationships with clients, enhancing emotional well-being and trust.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Receptionist
Taliaferro County Health Department
Crawfordville Ga
07.2007 - 03.2008
- Handled incoming calls, providing information and resolving inquiries with professionalism and efficiency.
- Implemented workflow improvements that reduced patient wait times and increased satisfaction rates.
- Maintained inventory of office supplies and medical forms to support clinic operations effectively.
- Developed protocols for managing sensitive patient information in compliance with HIPAA regulations.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Assoicates - Business Administration
Strayer University
Augusta Ga06-2027
Skills
- Special needs support
- Behavior management
- Student engagement support
- Teacher support
- Classroom assistance
- Customer service
- Computer skills
- Patient
Timeline
Front Desk/Paraprofessional
Taliaferro County School
06.2018 - Current
Clerk
City Hall
03.2017 - 06.2018
Receptionist
TenderCare Medical
04.2014 - 03.2017
Home Health Aide
ACT Home Health
05.2008 - 03.2014
Receptionist
Taliaferro County Health Department
07.2007 - 03.2008
Assoicates - Business Administration
Strayer University