Clayton Jean Da Silva Santos
São Paulo
Summary
Experienced tour guide with a passion for providing unforgettable experiences to guests on shore excursions. Customer-focused professional dedicated to ensuring a seamless and enjoyable shore excursion experience for all guests.
Overview
3
3
years of professional experience
Work History
Deck Steward
Norwegian Cruise Line
08.2023 - Current
- Assited in the set up and breakdown of the deck furniture and equipment for guest use.
- Performed regular maintenance and cleaning of deck areas to ensure cleanliness and safety.
- Worked collaboratively with crew members to provide excellent customer service to passengers.
- Participated in emergency drills and safety training exercises to ensure preparadness for any situation.
Bar Server
Costa Crociere
12.2021 - 06.2022
- Responsible for the service of beverages to the passengers in a friendly and courteous manner.
- Responsible for the cleanliness and maintenance of all equipment and any other Vessel’s property that he/she is working with.
- Ensure that all beverages are according to the onboard menu and list specifications, properly presented, be of the correct temperature before being served. Follow out Food and Beverage hygiene vessel’s standards.
- Perform all duties assigned efficiently, follow the Company’s standards, adhere to procedures of the training manual.
Education
High School Diploma -
Escola Estadual Republica Do Peru
Cotia, Sao Paulo, Brazil12-2012
Skills
- Hospitality
- Teamwork orientation
- Interpersonal relations
- Multilingual capacity
Additional Information
Norwegian Cruise Line - Shore Excursion Staff: Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour. Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team. Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship’s management team. Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Deck Steward
Norwegian Cruise Line
08.2023 - Current
Bar Server
Costa Crociere
12.2021 - 06.2022
High School Diploma -
Escola Estadual Republica Do Peru
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