Keith Neil Cabouse
Sharjah
Summary
Versatile real estate sales professional with experience in off-plan sales. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results.
Overview
12
12
years of professional experience
Work History
Real Estate Manager
Reholt Real Estate LLC
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual knowledge.
- Provided ongoing support addressing concerns or questions promptly which could help them understand clients requirements for buying and selling of properties.
Real Estate Agent
Visionary Real Estate LLC
07.2022 - 03.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
Telesales Executive
Blue Earth Homes
12.2021 - 06.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
Forecast Analyst Operations
Concentrix Private Limited
12.2020 - 07.2021
- Responsible for forecasting the future forecast on call volumes and AHT for the Onshore client
- Gathering Data, applying methods and presenting actionable insights to clients and stakeholders
- Communicate with Stakeholder for data related information
- Working on different methods of forecasting to meet business requirements
- Analyzing Data and finding actionable insights.
Team Leader Operations
Concentrix Private Limited
04.2016 - 12.2020
- Responsible for handling a team of minimum of 15 employees, Mentoring and training junior and new staff, Motivating team to achieve high standards and KPI targets
- Supervise team for sales in products like high end smartphone, WIFI modems
- Design and develop procedure to ensure sales team achieves organizational customer service expectation
- Dealing with resolving problems and issues which arises
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance.
Technical Support Officer
Concentrix Private Limited
04.2012 - 04.2016
- Joined Concentrix as a Technical Support Officer for an internet service provider for an Australian process
- My role as a Technical officer was to help customers fix they internet connection via phone call and ensure customer in getting back they internet connection, this role deals in internet connection problem like slow internet, no internet connection, website issue, email issue, spam email issue, new connection setup, modem update, modem troubleshooting, doing connection testing via system, upselling modems and contract, upselling smart phone like iPhone & Samsung brand to customer with better deal
- Fixing customer 3g & 4g network
- Ensuring customers are satisfied with the service provided to them
- Call back customer after technician visit to check if connection for internet is working fine and help getting customer back online
- While as a Technical Support Officer I have gained knowledge about the process in a quick span of time in which I became a Subject Matter Expert within 6 months of my tenure
- Was provided various superstar Awards for Best Performer as Agent
- Got the Legend Award for being the best outstanding performer throughout the year
- Given an opportunity to coach a bottom performer team
- Became an ATL and managed a team for lyear and 5 months, Was given various projects by my managers.
Education
T.Y.B.Com -
Viva Collage Virar
HSC -
Lord's Collage Malad
SSC -
St. Jonh's High School Howrah
T.Y.B.Com -
Viva Collage Virar
HSC -
Lord's Collage Malad
SSC -
St. Jonh's High School Howrah
Skills
- Real Estate Transactions
- Client-oriented
- Strong organizational skills
- Property Management
- Property valuation
- Portfolio Management
- Active Listening
- Client Relations
Area Of Expertise
- Supervising
- Strategic Planning
- Equal Opportunities
- Ability to motivate people
- People Management
Accomplishments
- Subject Matter Expert Legend Award
- Team Leader
- Team Leader 2
- Forecast Analyst
- Assistant Manager
Addonknowledge
- Basic Training on Lean Six Sigma
- Microsoft Excel
- Microsoft Word
- Adobe Photoshop
- Adobe Lightroom
Selfevaluation
Maximize my team leading experience in a challenging environment, guiding by example and utilizing my experience in directing the team towards its objective and thus achieving the corporate goals. Mature and stable personality, good interpersonal relations, good communication and coordination skills, strong sense of responsibility.
Performanceimprovement
- Drives continuous performance improvement for business results.
- Analyze performance and motivate them to perform better.
- Organize training workshop to improve performance.
- Responsible for day-to-day functioning/administrative work including production floor management
- Providing options for improvement / optimization of processes Handling escalations effectively and monitoring the quality of work.
- Manage team performance and responsible for the overall development of the team.
- Conduct quarterly, mid-year and year end reviews with each employee and review career development.
Knownlanguages
- English
- Hindi
- Bengali
Personal Information
Place of Birth: Santragachi (WB)
Hobbies and Interests
- Photography
- Cricket
- Football
- Fitness
- Dancing
- Singing
- Drawing
Timeline
Real Estate Manager
Reholt Real Estate LLC
04.2024 - Current
Real Estate Agent
Visionary Real Estate LLC
07.2022 - 03.2024
Telesales Executive
Blue Earth Homes
12.2021 - 06.2022
Forecast Analyst Operations
Concentrix Private Limited
12.2020 - 07.2021
Team Leader Operations
Concentrix Private Limited
04.2016 - 12.2020
Technical Support Officer
Concentrix Private Limited
04.2012 - 04.2016
T.Y.B.Com -
Viva Collage Virar
HSC -
Lord's Collage Malad
SSC -
St. Jonh's High School Howrah
T.Y.B.Com -
Viva Collage Virar
HSC -
Lord's Collage Malad
SSC -
St. Jonh's High School Howrah
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