MS Excel
Aamir Reza
Deputy Area Manager PLCS Prime T2
Patna
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Deputy Area Manager (PLCS Prime T2)
Bajaj Finserv
09.2023 - Current
- Meeting & exceeding business goals/targets in different products ie. Loans & Insurance bundled/Non Bundled through Lead fulfillment & Field Activity on existing Data Base
- Recruit,retain,manage & build a productive team of Off Roll/On roll employees
- Maintain delinquency on the portfolio.
- Take Care of customer Escalations and Complaint
- Monitor & measure key conversion of Personal loan productivity & data penetration metrics
- Effectively engage with Credit Operations & Risk teams.
Manager (PLCS Prime T2)
Bajaj Finserv
07.2022 - Current
- Managed and developed sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams.
- To liaise with IT team, Ops and other team to ensure early resolution of sales query.
- Provide relevant data points for Management reporting.
- Maintain delinquency on the portfolio.
Assistant Sales Manager , PLCS Prime T2
Bajaj Finserv
07.2021 - 06.2022
- Managed and developed sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams.
- To liaise with IT team, Ops and other team to ensure early resolution of sales query.
- Provide relevant data points for Management reporting.
- Maintain delinquency on the portfolio.
Assistant Sales Manager in Gold Loan
Bajaj Finserv
07.2020 - 06.2021
- Attracting new clientele and developed customer relationships by hosting product-focused events.
- Tracking Approval rate & other critical SLA deliverables for Gold loan product.
- Ensuring policy adherence and meeting compliance requirement.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Handling calls to address customer inquiries and concerns.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Counseled debtors on payment options and arranged interest payment agreements.
- Closely work with credit bureaus to obtain copies of files and discuss specific entries.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Sales Manager in Retail EMI - Payments
Bajaj Finserv
08.2019 - 06.2020
- Assisted sales team with completing customer transactions through Bajaj Finserv EMI Card and managing issues.
- Maintaining store sale penetration with numbers of transaction through Bajaj Finserv EMI Card on daily basis in Large Format Retail Stores i.e Big Bazaar,Central,Brand Factory,Shoppers Stop,Max Fashion,Pantaloons and Reliance Trends etc.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Meeting with the enrolled dealers to discuss about the business growth and new opportunities on weekly basis.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Managed and motivated sales team to increase revenue.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Attended weekly and monthly review meeting on MTD/YTD performance with management team.
Internship in REMI -Payments
Bajaj Finserv
05.2018 - 07.2018
- Maintaining store sale penetration with numbers of transaction on daily basis.
- Handling Customers for transactions through Bajaj Finserv EMI Card.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Education
MBA - Marketing And Finance
ADGITM,Guru Gobind Singh Indraprastha University
Delhi 01.2017 - 06.2019
BBA -
MMHA & PU
Patna 06.2012 - 06.2015
Skills
Team building and development
Sales strategy development
Relationship building and management
Vendor management
Software
MS PowerPoint
MS Word
Hobbies
- Reciting Couplets
- Cooking
Awards and Recognition
Heroes Award for Exceptional Performance
Timeline
Deputy Area Manager (PLCS Prime T2)
Bajaj Finserv
09.2023 - Current
Manager (PLCS Prime T2)
Bajaj Finserv
07.2022 - Current
Assistant Sales Manager , PLCS Prime T2
Bajaj Finserv
07.2021 - 06.2022
Assistant Sales Manager in Gold Loan
Bajaj Finserv
07.2020 - 06.2021
Assistant Sales Manager in Retail EMI - Payments
Bajaj Finserv
08.2019 - 06.2020
Internship in REMI -Payments
Bajaj Finserv
05.2018 - 07.2018
BBA -
MMHA & PU
06.2012 - 06.2015
MBA - Marketing And Finance
ADGITM,Guru Gobind Singh Indraprastha University
01.2017 - 06.2019