Compassionate advocate specializing in crisis intervention and resource coordination for survivors of domestic violence and sexual assault. Proven ability to implement tailored safety plans and connect clients with critical resources, significantly enhancing their stabilization and empowerment. Strong communicator dedicated to fostering safety and resilience among vulnerable populations.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Advocate
YWCA of Anne Arundel County
05.2024 - Current
Responds to hospital accompaniment calls for domestic violence and sexual assault survivors, providing emotional support, advocacy, and resource coordination.
Supported stabilization of survivors of domestic violence, sexual assault, and human trafficking through personalized assistance.
Facilitated safety planning sessions to empower clients in identifying potential risks and creating strategies for protection.
Coordinated advocacy, referrals, follow-up calls, and warm handoffs to ensure comprehensive client support.
Provides trauma-informed, survivor-centered advocacy while maintaining confidentiality and professional boundaries
Educates survivors on available resources, legal options, shelter policies, and safety-related considerations.
Screens clients for emergency shelter and assists survivors with the intake and shelter placement process.
Documented client contacts, assessments, referrals, incidents, and services provided, maintaining confidentiality and accuracy.
Victim's Advocate
Springboard Community Services
Westminster
09.2022 - 04.2024
Provide crisis intervention, counseling, and motivational interviewing.
Managed client cases to connect survivors with essential services and ongoing support.
Assist survivors of domestic violence and sexual assault with stabilization.
Developed and implemented safety plans tailored to individual client needs.
Coordinated advocacy, referrals, and follow-ups to enhance client access to resources and support.
Complete intake information from clients calling the domestic violence hotline to access immediate shelter and services and enter them into myEvolv.
Provided safe transportation for clients to appointments and services.
Assist clients in establishing and achieving their self-defined short-term and long-term goals.
Demonstrate strong communication and relationship development skills.
Cashier
Shoppers Food Warehouse
Germantown
07.2019 - 09.2022
Processed customer transactions efficiently using point-of-sale systems.
Addressed inquiries and facilitated self-checkout assistance to create a positive customer experience.
Assisted customers with inquiries and provided excellent service.
Maintained cleanliness and organization of checkout area and surrounding space.
Babysitter/Nanny
A Mother's Helper, LLC
Germantown
03.2018 - 08.2019
Assisted children with homework and reading activities, fostering academic growth and positive study habits.
Supported children's emotional well-being through attentive listening and engaging activities, creating a nurturing environment.
Prepared and provided healthy meals, snacks, and beverages to children.
Ensured children were well-fed, bathed, and ready for bedtime routines, promoting a smooth transition for parents' return.
Education
Bachelor of Arts - Psychology and Criminal Justice
Towson University
Towson, MD
12-2023
Associate's degree -
Montgomery College
Rockville, MD
05-2021
Skills
Crisis management, team player, customer service Data documentation, Telehealth coordination, email management, electronic presentation, myEvolv, Motivational Interviewing, basic counseling and case management skills, safety planning
Homelessness assistance
basic counseling and case management skills
Communication skills
Relationship building
team player
customer service
Crisis intervention
Trainings and Certifications
MNADV Comprehensive Training Maryland Network Against Domestic Violence - Completed: August 2024
Adult Mental Health First Aid USA National Council for Mental Wellbeing - Expires: April 4, 2028
Timeline
Crisis Intervention Advocate
YWCA of Anne Arundel County
05.2024 - Current
Victim's Advocate
Springboard Community Services
09.2022 - 04.2024
Cashier
Shoppers Food Warehouse
07.2019 - 09.2022
Babysitter/Nanny
A Mother's Helper, LLC
03.2018 - 08.2019
Bachelor of Arts - Psychology and Criminal Justice