Adna Lygia Silva Lima

Main Activities:

• Responsible for controlling and analyzing contracts with suppliers for solar and wind renewable energy projects, in which the company is a shareholder, including cost monitoring before/during the construction phase and discussions regarding improvement points and opportunities.
• Providing support on accounting issues related to IFRS and CPC standards to ensure project compliance.
• Managing and analyzing tax negotiations in each country, ensuring proper payment of taxes and monitoring changes in legislation.
• Controlling specific tax obligations in each country, including creating layouts and updates in systems like SharePoint to maintain constant and accurate monitoring of regulatory changes.
• Financial and accounting management of documents related to transactions among shareholders concerning the projects.
• Assisting in monitoring Transfer Pricing rules applied to all units, including updates and implementations.
• Supporting and controlling accounting and tax compliance for projects in which the company is a shareholder.

Main activities:

• Bank reconciliation and other accounts.
• Verification of financial investments, entry and reconciliation of statements.
• Monitoring intercompany accounts receivable and payable (pre-closing) in SAP system.
• Management of payment proposals (Internal AP/AR Flow).
• Control of governance minutes and statutes (Monitoring of objects and resolutions).
• Review of billing/Internal Sales report (management report); Reconciliation and provision of municipal and federal taxes Support in accounting closing with the team (Focus on intercompany negotiations).
• Contract management with audit and billing process; Creation and management of purchase requisitions, orders, and FRS through the MM module - SAP (Materials Management) - Interface with procurement, accounts payable, and accounting.

Main Activities:

Direct customer service, resolving inquiries regarding travel documentation, and working collaboratively with other departments and bases of the company.

Active involvement in sales, punctuality, and primarily customer satisfaction topics. Identifying areas for continuous improvement.

Projects focused on improving customer service quality and task optimization at the base.

Including other activities already developed since the Airport Assistant position.

Identifying customer needs, directing and guiding them in all airport areas (store, check-in, boarding, arrival, queue management, screening, baggage area, self-service, accommodation).

Direct contact with customers regarding inquiries, guidance, and overall organization of boarding, arrival, queue management, among others.

Assisting passengers requiring special assistance and providing support to the customer service agent when necessary.

• Customer Service at the access control to restricted areas of Belém International Airport (domestic boarding, international boarding, domestic arrival, and administration sector), maintaining situational awareness, being responsible for the care of the work environment and passenger, crew, and ground staff flow. Resolving conflicts and potential inquiries related to airport operations with patience, friendliness, and proactiveness.