Network operations professional with proven track record in managing and optimizing network infrastructures. Known for delivering reliable network performance and security, contributing to enhanced operational efficiency. Collaborative team player with focus on results and flexibility to meet dynamic business needs, utilizing skills in network troubleshooting, system monitoring, and issue resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Network Operations Specialist
US Army
Camp Casey, South Korea/Fort Bragg, North Carolina
10.2023 - Current
Reduced system downtime by 25% by implementing a comprehensive network monitoring solution, enabling faster response to outages across critical systems
Developed and executed a change management plan for network devices across company, battalion, and brigade levels, ensuring standardized, low-risk implementations across 10 user facing network nodal systems
Deployed configuration management systems to maintain optimal equipment performance and reduce manual errors in network operations across 10 user facing network nodal systems
Strengthened network security by implementing and maintaining a password management system across all networking devices across 10 user facing network nodal systems
Led and monitored routine updates to network infrastructure and communication links, enhancing overall system stability and security across 18 tactical networking systems
Supported and optimized switching infrastructure, including reviewing and updating configurations to improve throughput and reduce latency by 40%
Configured and maintained over 35 tactical encryption devices, ensuring secure and compliant network communications in mission-critical environments
Designed and deployed numerous redundant network nodes, providing fault tolerance and minimizing disruption during hardware failures
Contributed to disaster recovery efforts by developing contingency plans designed to minimize service disruptions in the event of an emergency situation
Delivered VOIP and data services using diverse transmission systems, including SATCOM, cellular, and Wi-Fi, for resilient and flexible communication capabilities for over 300 users
Maintained and supported Cisco Call Manager and REDCOM VOIP systems, ensuring high availability and call quality across tactical operations
Provided in-person and remote Tier 1/2 support for issues related to LAN/WAN, VOIP, and bandwidth optimization across 6 international sites, resolving connectivity issues efficiently
Developed comprehensive documentation of network systems and procedures to facilitate knowledge sharing among team members
Mentored junior network engineers and conducted structured training sessions to deepen their understanding of enterprise and tactical network infrastructure
Strengthened collaboration among team members by implementing efficient project management practices that fostered transparency and accountability
Network Engineer
US Army
Fort Gordon, Georgia
12.2020 - 10.2023
Optimized LAN performance by configuring Cisco switches and routers, ensuring reliable connectivity for mission-critical users
Established secure WAN access by configuring Juniper routers, expanding communication for dispersed teams
Performed day-to-day LAN and WAN administration, maintenance, and support
Improved network efficiency by implementing and managing system updates and patches
Implemented encryption devices to safeguard critical traffic and strengthen overall network security
Maintained encryption keys on tactical devices to protect sensitive data and ensure compliance with security standards
Deployed virtual machines and VLANs to enhance services, increasing system flexibility and resource efficiency
Performed Layer 1–3 troubleshooting across Cisco, Juniper, and encryption equipment, minimizing downtime and restoring operational readiness