SQL
Adrielly Luanda C. Fonseca
Business Intelligence And Analyst
Belo Horizonte - Minas Gerais
Summary
Prudent Business Intelligence Analyst with almost 3 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Supporting business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Intelligence Analyst
Inter
Belo Horizonte - Minas Gerais
08.2021 - Current
- Responsible for the project that contributed to improving the view of Growth results in 9 different areas of activity.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Queried Marketing and Business teams to define intelligence needs, structuring subsequent information gathering efforts accordingly.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Responded to specific BI requests from Growth Marketing personnel, creating data packets with requested information in easily understandable formats.
Data Analyst
Sympla
Belo Horizonte - Minas Gerais
02.2020 - 07.2021
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Responsible for bringing main insights into NPS results in material monthly released to strategic areas.
- Analysis and hypothesis survey using data to validate pain pointed out by consumers.
- Conducting projects to improve consumer experience.
- Responsible for creation of NPS Portal for dissemination of internal results on customer satisfaction.
- Responsible for creating reports relevant to continuous improvement metrics of customer service area, mainly with help of tools such as Google Analytics
Business Planning Intern
Sympla
Belo Horizonte - Minas Gerais
04.2019 - 01.2020
- Surveys to understand functioning of following event sectors: Corporate, Entertainment and Sports
- Map main players in different event markets
- Map competition actions
- Qualification of lists of potential customers
- Upload outbound leads lists in Hubspot and follow evolution of accounts within platform
- Monitor portfolio of Sales Reps and help them create personalized approaches
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
IT Technical Internship
FCA Fiat Chrysler Automobiles
Betim - Minas Gerais
04.2015 - 04.2016
- Responsible for solving IT problems assigned to the area, as well as opening calls and serving users of management applications.
- Monitoring and launching internal audits aimed at quality management in areas using programs such as 5S and Kaizen.
Education
Master of Science - Analytics & Business Inteligence
Pontifícia Universidade Católica De Minas Gerais
Belo Horizonte - Minas Gerais 09.2021 - Current
Bachelor of Science - International Relations And Affairs
Centro Universitário De Belo Horizonte
Belo Horizonte - Minas Gerais 01.2016 - 12.2019
High School Diploma -
Colégio COTEMIG
Belo Horizonte - Minas Gerais 01.2012 - 12.2014
Skills
Data analysis
Business Intelligence Roadmap Design
Market Analysis
Business Intelligence Analysis
Technical Writing
Software
Phyton
Excel
Jira
Confluence
Git
Google Analytics
Athena (AWS)
Tableau
Microsoft Power BI
Certification
Aprendendo sobre o Net Promoter Score (NPS)
Timeline
Master of Science - Analytics & Business Inteligence
Pontifícia Universidade Católica De Minas Gerais
09.2021 - Current
Business Intelligence Analyst
Inter
08.2021 - Current
Aprendendo sobre o Net Promoter Score (NPS)
02-2021
White Belt em Lean Six-Sigma
02-2021
Google Analytics Individual Qualification
02-2021
Data Analyst
Sympla
02.2020 - 07.2021
Business Planning Intern
Sympla
04.2019 - 01.2020
Bachelor of Science - International Relations And Affairs
Centro Universitário De Belo Horizonte
01.2016 - 12.2019
IT Technical Internship
FCA Fiat Chrysler Automobiles
04.2015 - 04.2016
High School Diploma -
Colégio COTEMIG
01.2012 - 12.2014