Ajit Kumar
Summary
Accomplished Branch Manager with a proven track record at AU Small Finance Bank, enhancing customer satisfaction and exceeding sales targets through effective leadership and relationship building. Skilled in Branch Operations Management and fostering customer relationships, demonstrated by consistently meeting objectives and driving revenue growth. Adept at coaching teams to achieve excellence.
Combined multi-disciplinary experience (across Operations, Administration, Sales, Strategy, Account & Portfolio Growth Ownership).
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
AU Small Finance Bank
04.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
ICICI Bank Limited
02.2013 - 04.2021
Branch Business Manager
ICICI Bank Ltd
05.2011 - 02.2013
- Building up long term mutual beneficial financial relationship with the Current Account's Customers by not only Resolving their queries rather providing them the best financial product/s.
- Profiling pre account opening: To ensure right customer is being sourced.
- Right Product offering: To confirm best available offering to the customer.
- Approaching customers for further banking assistance.
- Ensure maximum high value CA sourcing per total accounts.
- Conducting master training programs and campaigns for customers awareness and better understanding of products.
Branch Sales Manager
ICICI Bank Ltd
11.2008 - 04.2011
- Sourcing Current Account & saving Account.
- Increasing Balances in the existing account as well as new sourced account.
- Building Relationship with customers.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
Education
Post Graduate - Diploma In Banking
ICICI Manipal Academy
Bangalore02.2009
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Decision-Making
- Team Player
- Proactive and Focused
- Critical Thinking
Accomplishments
- Launched AU Small Finance Bank in Mar 2022 in Patna and achieved more than 80 crores GL within 2 years.
- Featuring in Top 5 Branches Pan India in Life Insurance business in FY 2023-24.
- Qualify All the regional contest since inception of branch.
- Highest qualifier from Patna branch in International contest from East India.
- Received the Best Branch of East India Award” for achieving target across products in FY 2022-23.
Certification
- IRDA certified
- Attended effective managerial skills training program
- Diploma in Computer application 6 Months Course.
Timeline
Branch Manager
AU Small Finance Bank
04.2021 - Current
Branch Manager
ICICI Bank Limited
02.2013 - 04.2021
Branch Business Manager
ICICI Bank Ltd
05.2011 - 02.2013
Branch Sales Manager
ICICI Bank Ltd
11.2008 - 04.2011
Post Graduate - Diploma In Banking
ICICI Manipal Academy
Similar Profiles
Pooja BhattiPooja Bhatti
Finance Operations Manager at Fincare small finance bank(Now AU small finance bank)Finance Operations Manager at Fincare small finance bank(Now AU small finance bank)
Vinod Das SwamiVinod Das Swami
Finance & Accounts Manager-CSR at AU Foundation (A CSR Arm of AU Small Finance Bank Ltd.)Finance & Accounts Manager-CSR at AU Foundation (A CSR Arm of AU Small Finance Bank Ltd.)
Ankit kumar SharmaAnkit kumar Sharma
HR Executive at Au small finance bankHR Executive at Au small finance bank