Alan Gurd
Senior Account Manager
Taquaritinga do Norte,PE
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Senior Account Manager
Ergeon Inc.
Palo Alto, California
02.2025 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Languages
English
Native language
Portuguese
Upper Intermediate (B2)
B2
Timeline
Senior Account Manager
Ergeon Inc.
02.2025 - Current