Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alda Barros

Alda Barros

Recife, Pernambuco

Summary

Dynamic hospitality professional with a proven track record at Costa Crociera, excelling in customer satisfaction and problem-solving. Recognized for enhancing guest experiences and increasing sales revenue through effective strategies. Strong attention to detail and teamwork skills fostered a collaborative environment, ensuring smooth operations and high-quality service delivery.

Overview

16
16
years of professional experience

Work History

Hospitality Operator

Costa Crociera
01.2023 - Current
  • Provided on-the-job training to newly hired workers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Receptionist Bilingual

Colina Pousada Spa
11.2021 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Manager

Atlantica Hotels
09.2014 - 08.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Bilingual Customer Service Agent

Jumeirah Group
11.2009 - 11.2010
  • Welcomed each new arrival pleasantly.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Resolved service-related problems and documented actions in system.

Education

Bachelor of Science - Hotel Management

Universidade Federal
Pernambuco
04-2014

Skills

  • Attention to detail

  • Problem-solving

  • Teamwork and collaboration

  • Troubleshooting

Languages

English
Advanced (C1)
French
Elementary (A2)
Spanish
Upper intermediate (B2)
Italian
Elementary (A2)

Timeline

Hospitality Operator

Costa Crociera
01.2023 - Current

Receptionist Bilingual

Colina Pousada Spa
11.2021 - 06.2022

Sales Manager

Atlantica Hotels
09.2014 - 08.2021

Bilingual Customer Service Agent

Jumeirah Group
11.2009 - 11.2010

Bachelor of Science - Hotel Management

Universidade Federal

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Alda Barros