Alex Oliveira Junior
Lake Elsinore, CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Medical Sector Coordinator
Health Clinic (Amorsaude)
08.2021 - 07.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Sales Representative for Laboratory
Health Clinic (Amorsaude)
05.2021 - 08.2021
- Sales of medical tests
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Information Technology Technician
Freelancer
04.2020 - 08.2021
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
Salesperson
Vivo Telecom
07.2018 - 11.2018
- Worked to build relationships with customers and built potential for additional sales.
Production Assistant
• CM Plásticos
03.2018 - 07.2018
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Education
Curso Tecnico - Técnico Em Suporte De TI
ETEC
Araçatuba, Sao Paulo, Brazil11.2022
Curso Tecnico - Técnico Em Informática
SENAC
Araçatuba, Sao Paulo, Brazil11.2021
High School Diploma -
Colegio Extensão
Araçatuba, Sao Paulo, Brazil12.2017
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Staff Supervision
- Hardware Installation
- Device configuration
- Help Desk Operations
- Interpersonal communication skills
- Complex Problem-Solving
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Medical Sector Coordinator
Health Clinic (Amorsaude)
08.2021 - 07.2023
Sales Representative for Laboratory
Health Clinic (Amorsaude)
05.2021 - 08.2021
Information Technology Technician
Freelancer
04.2020 - 08.2021
Salesperson
Vivo Telecom
07.2018 - 11.2018
Production Assistant
• CM Plásticos
03.2018 - 07.2018
Curso Tecnico - Técnico Em Suporte De TI
ETEC
Curso Tecnico - Técnico Em Informática
SENAC
High School Diploma -
Colegio Extensão
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