Alexandre Ayabe

• Responsible for software engineering, data engineering, information management, information security, automation, SAP (4 Hana), IT infrastructure, Cloud, Telecom, NOC, and service desk
• Responsible for financial management (Capex and Opex) of the technology area
• Responsible for the maintenance and development of IT systems and products
• Responsible for financial and fiscal systems (S4hana SAP)
• Responsible for SLA delivery; system availability of 99.997% (mission-critical environment) and performance of IT and Telecom environment
• Responsible for vendor management
• Responsible for strategic direction of the Technology area, digitalization, innovation, processes, SLA, and supplier performance indicators
• Responsible for the evolution and continuous improvement of IT products, focusing on efficiency, quality, and automation.
• Led and implemented the migration of the contact center telephony platform, with over 4,000 agents and 2,500 service stations, with zero impact on operation and customers.
• Implemented the project to build and migrate the data center to the company's new address, with zero impact on operation and customers.
• Implemented the digital transformation of the company: implementing agile methodologies (scrum and kanban), process automation, self-service chatbots (the first in the 24-hour assistance sector to be approved by WhatsApp for Business and offer a customer experience without human intervention), development of APIs (API first), enabling the company to integrate solutions and customers at a faster pace.
• Led the Connected Car project for a major automaker, using connected devices and APIs, the first company in the market to have a connected car integrated with a 24-hour assistance system.
• Led the emergency home office project (pandemic), cloud solution (Azure), enabling 100% of administrative areas and call centers to work remotely (over 2,500 employees), implemented in 10 days.
• Led the platform migration project (monolith to microservices), definition and implementation of the Cloud solution.
• Led the data and Business Intelligence project, moving from on-premises solutions to cloud solutions on AWS, with a modeled and structured data lake for the use of AI, machine learning, and PowerBI.
• Led the data-driven culture front, with workshops, training, and self-BI.

• Responsible for Infrastructure, Development, and Business Intelligence teams in Brazil and Telecom Latam (6 countries)
• Responsible for vendor management
• Led and implemented the Data Center migration and headquarters change.
• Led and implemented the contact center telephony platform.
• Led the development of the B2B2C e-commerce platform for travel insurance sales, with an annual revenue of 20 million
• Led the support and new development team for the Latam travel insurance sales platform.
• Implemented the mobility project for service providers in collaboration with the Global team.
• Led Latam projects for Telecom assessment and improvements.