Alexandre Sacco Xavier

• Managed a pivotal product that streamlined global communication from Dell to external customers through Email, SMS, and WhatsApp; improved message delivery efficiency by 25%, enhancing customer engagement
• More than 10 million of emails sent by quarter via that software product
• Increased NPS (Net Promoter Score) of Dell in 15% by solving Customer Care main complains throughout improvements on application
• Overlooking role expectations by representing team in workshops, PI plannings, etc
• Product Backlog management (planning and prioritization) of Global Supply Chain area of Dell, using JIRA or Microsoft Azure DevOps and also Confluence for documentation
• Use of Agile/SAFe methodologies (Scrum and Kanban) with cross-functional teams
• Use of DevOps framework with CI/CD reducing code change delivery from 15 to 5 days frequency
• KPI´s definition
• Data analysis and hypothesis discussion to support decisions on product improvements (using Power BI or Tableau)
• Purchase cancellation decreased by 10% due to this effort
• Planned product Roadmap and kept it updated along the year
• User stories and features creation (using BDD Behavior-Driven Development and Gherkin language)
• Applied automation to create user stories reducing time to create from 5 days to 1 hour only
• Review and approval of TDD (Test-Driven Development) scenarios to be used by Dev team
• Working remotely with a multi-cultural team (Americas, Europe and Asia)
• Frequently engaged in business stakeholder management by negotiation, discovery, requirements gathering and processes improvement discussions (using Miro, and Figma to support the process)
• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Coordinated project planning and execution with team members and team leads.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Liaised with clients to better understand business needs and current market landscape.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.
• Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.

• Drove the implementation of IT Governance and strategy
• Led the creation of the IT Master Plan
• Introduced BPM methodologies at city hall
• Implemented LGPD (Brazilian Data Protection Legislation) at city hall
• Influenced critical and strategic decisions by leading the Committee for Information Technology, Communications, and Geo-processing
• Conducted in-depth analysis and renegotiation of IT services contracts, achieving a total annual savings of 15% while maintaining service quality and improving vendor relationships through strategic dialogue
• Coached and promoted high-achieving public employees to fill leadership positions with qualified staff and boost city hall IT department growth.

• Delivery of critical IT projects for Sales, Finance, Legal, and Physical Security departments
• Process cost reduction of 30% by implementing a digital process for Services Invoice at Dell Brazil
• Caused increase in customer satisfaction by around 15% by implementing modernization processes in Finance area of Latam region
• Delivered significant products to be used by internal teams and also by external customers
• Implementation of Agile in IT teams (migration from Waterfall to Agile)
• Training of business teams in Agile Methodology
• KPI´s definition
• Roadmap management and prioritization
• User stories and epics creation
• Lead of a Product Owners team
• Subject-matter expert on Tax software (Thomson Reuters One Source Indirect Tax/Sabrix) being focal point responsible even for training business teams new members (onboarding)
• This tax software is responsible for around $690 Million annual that Dell pays in tax around globe
• Management of SaaS Service Provider´s contracts supporting Legal department
• Management of user acceptance testing
• 11 Awards received as part of this experience
• More details here: https://www.linkedin.com/in/alexandrexavierpoa/details/honors/
• Coordinated project planning and execution with team members and team leads.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Prioritized roadmap in order to achieve product goals and metrics.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.

Look some others experiences, before 2008 at LinkedIn profile