Alexsandro Garcia Da Silva

Customer Experience professional with experience delivering premium customer service in one of Brazil's leading fine dining brands, Pobre Juan. Skilled in building long-term customer relationships, resolving complex issues, and contributing to business growth through consultative service and personalized customer experiences.

Recognized for increasing customer loyalty, achieving a 100% customer satisfaction rate in issue resolution by proactively anticipating customer needs, and contributing to higher average ticket value through strategic upselling and cross-selling.

Thrives in fast-paced, customer-focused environments and is passionate about creating exceptional customer experiences, building trust, and delivering measurable business results. Seeking remote opportunities in Customer Success, Customer Experience, Customer Support, or Account Management, where strong relationship-building and problem-solving skills can contribute to customer retention and business growth.