ALINE NG
Overview
6
6
years of professional experience
Work History
Senior Coordinator - Driver´s Loyalty
IFOOD - Largest Latam Food Delivery Company
06.2024 - Current
- Tested rider loyalty program, increasing driver retention by nine percent.
- Led partnerships and benefits initiatives for 300,000 delivery drivers.
- Developed strategic plan to distribute over 10,000 driver`s equipament, achieving cost savings and improved operational efficiency.
Business Coordinator - LMS Product
Arco Educação - Nasdaq
09.2022 - 05.2024
- Created four-year strategic product portfolio emphasizing innovation in educational solutions.
- Oversaw operations of premium school solutions in Brazil, studying customer jouney and managing technology, pedagogy, and logistics.
- Launched mathematical learning solutions for children to enhance educational outcomes.
Logistics Coordinator
IFOOD - Largest Latam Food Delivery Company
09.2021 - 08.2022
- Developed logistics strategies for major brand partnerships, including McDonald's and Burger King.
- Reduced contact rate and delivery time for major brands.
- Led a team of 6 to improve customer experience through strategic initiatives.
Senior Analyst - Logistics
IFOOD - Largest Latam Food Delivery Company
08.2020 - 09.2021
- Optimized logistics operations for 60 million orders monthly through data-driven analysis, enhancing delivery times in major cities.
- Reduced delays, increased deliveries within 30 minutes and reduced customer contact rate
Management Consulting
Monitor Deloitte - Big 4 Strategy Branch
08.2019 - 08.2020
- Conducted market studies to formulate five-year strategic plans based on competitive environments and industry trends.
- Evaluated financial metrics and internal capabilities to facilitate strategic decision-making.
- Developed comprehensive brand and growth strategies for top three pharmaceutical companies, international banks, and fleet insurance sectors.
Education
B.A - Business Administration
INSPER
06.2019
Exchange Program -
Northumbria University
01.2018
Skills
- Lean Six Sigma Green Belt
- SQL proficiency
- Data analysis
- Team leadership
- Project management
- Fleet optimization
- Product launch
- Strategic planning
Languages
- Portuguese, Native
- English, Advanced
Timeline
Senior Coordinator - Driver´s Loyalty
IFOOD - Largest Latam Food Delivery Company
06.2024 - Current
Business Coordinator - LMS Product
Arco Educação - Nasdaq
09.2022 - 05.2024
Logistics Coordinator
IFOOD - Largest Latam Food Delivery Company
09.2021 - 08.2022
Senior Analyst - Logistics
IFOOD - Largest Latam Food Delivery Company
08.2020 - 09.2021
Management Consulting
Monitor Deloitte - Big 4 Strategy Branch
08.2019 - 08.2020
B.A - Business Administration
INSPER
Exchange Program -
Northumbria University