Altair Diniz
Resende
Summary
Dynamic IT Support Analyst with proven success at Stefanini, adept at managing endpoints and enhancing security compliance through Microsoft Intune. Recognized for resolving over 30 support tickets daily while delivering exceptional user satisfaction. Strong analytical skills and effective communication foster collaboration and drive continuous improvement in IT processes.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
IT Support Analyst
Stefanini
03.2025 - 03.2026
- IT Support Analyst (N2) – VWCO Project
- • Resolved 30+ daily N1/N2 support tickets in a fast-paced corporate environment, consistently meeting SLA targets
- • Administered and maintained Windows 10/11, Active Directory, and Office 365 environments for end users
- • Managed user accounts, access control, and permissions, ensuring security and compliance
- • Led device rollout and deployment activities, supporting onboarding and hardware replacements
- • Provided mobile device support (Android/iOS), reducing user downtime and improving productivity
- • Deployed and maintained software using SCCM, ensuring system standardization across endpoints
- • Delivered remote and on-site support, achieving high user satisfaction levels
- • Contributed to process documentation and continuous improvement initiatives, optimizing support workflows
- ⸻
- IT Support Analyst (N2) – Stellantis Project (Endpoint Management Focus)
- • Managed and configured 100+ endpoints (Windows, Android, iOS) using Microsoft Intune (MDM/MAM)
- • Designed and implemented security compliance policies and configuration profiles, improving endpoint security posture
- • Deployed Windows Autopilot, reducing provisioning time for new devices
- • Packaged and distributed Win32 and LOB applications via Intune, ensuring efficient software delivery
- • Performed advanced troubleshooting on device enrollment and policy deployment issues, minimizing service disruptions
- • Improved endpoint management efficiency through automation and standardized configurations
Education
Systems Analysis And Development -
ESTACIO
Resende, RJ 02.2024 - 02.2026
Skills
- Windows Server
- TCP/IP
- DNS
- DHCP
- VPN
- SCCM
- Service Desk
- Access and Permission Policies
- Corporate Antivirus
- Hardware
- Microsoft Office Suite
- Intermediate Excel (spreadsheets and tracking)
- Advanced Excel for report creation
- Strong data analysis skills
- Analytical thinking for process improvement
- Knowledge of file and document management
- Familiarity with SAP System
- Endpoint Management: Microsoft Intune (MDM/MAM), Windows Autopilot and Azure AD
- Clear and effective team communication
- Adaptability to changes and new technologies
- Proactive and collaborative profile
- Strong ability to interact with users and communicate solutions clearly
- Interest in pursuing a career in Infrastructure and Information Security
- Windows 10
- Windows 11
- Software
- Printers
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Beginner
A1
Timeline
IT Support Analyst
Stefanini
03.2025 - 03.2026
Systems Analysis And Development -
ESTACIO
02.2024 - 02.2026