Alvaro Masias

• Developed and automated real-time NPS monitoring dashboards, enabling early anomaly detection and faster corrective decision-making across teams.
• Led complementary NPS impact analyses across cross-squad experiments, isolating indirect effects of product and operational changes and delivering actionable, customer-centric insights.
• Performed in-depth market and competitor analyses, identifying strategic opportunities for product positioning and informing long-term growth initiatives.

Competencies: Spark Scala, SQL, Presentation Skills, Databricks.

• Conducted operational analysis and redesigned logistics processes, reducing order cancellations due to bag size mismatch by 30%.
• Optimized delivery and support workflows, leading to a 20% decrease in Contact Rate caused by delayed drivers.

Competencies: SQL, Tableau, Presentation Skills

• Led a profitability study for logistics partners in new markets, which resulted in revised incentive policies that shifted partners from loss-making to profitability.
• Led the implementation of a unified Jira support platform for logistics partners nationwide, enabling standardized service management and improved partner performance oversight.

Competencies: SQL, Tableau, Excel, Storytelling

• Monitored and managed the implementation of the company's new ERP, deploying it in South America and the Philippines.
• Analyzed business processes, systems, delivering operational cost savings of BRL 60,000 annually by optimizing workflows in claims management.
• Provided actionable, data-driven insights to C-Suite, implementing a real-time sinistrality analytics platform.

Competencies: PowerBI, SQL, Business Process Management

• Designed and proposed an optimized logistics network for a leading construction materials company, improving distribution efficiency and reducing supply chain costs.
• Developed a scalable layout plan for the company’s main distribution center, ensuring alignment with projected operational growth and future infrastructure demands.
• Facilitated hands-on training on Llamasoft – Supply Chain Guru for internal project engineers, boosting in-house capabilities to model and optimize distribution networks across FMCG and other key sectors.

Capacities: Storytelling, Project Management, Presentation Skills, Excel, Microsoft Access, Llamasoft (Network Optimization Software)