Amanda Rodrigues
Carrancas, Minas Gerais,MG
Summary
I consider myself a hard-working, energetic, and extrovert customer service professional adept at utilizing my knowledge on the hospitality industry to manage operations and create pleasing moments for guests successfully.
Overview
7
7
years of professional experience
Work History
Guest Experience Executive
JETEX
12.2023 - 06.2024
- Provided high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude
- Meeted and greeted clients and guests arriving to the FBO terminal
- Manage passengers' documentation and custom requirements
- Attended customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner
- Handled customer complaints pleasantly and courteously
- Compiled and organized the flight details for the passengers scheduled to arrive the next day
- Coordinated movement of passengers and luggage both outside and inside the FBO terminal
- Adhered to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
Hostess
LOCK, STOCK AND BARREL ABU DHABI
01.2023
- Welcomed guests in a warm and friendly manner
- Ascertained their dining/lodging needs
- Seated guests and managed the seating chart
- Monitored restaurant activity to determine seating and dining flow
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Performed opening and closing duties, as needed
- Helped fellow team members and other departments wherever necessary to maintain positive working relationships.
Recepcionist
CLASS HOTEL
01.2022
- Greeted and welcomed guests upon arrival
- Answered inquiries and provided information about hotel services, local attractions, and other amenities
- Registered guests and assigned rooms
- Processed payments and handled cash transactions
- Responded to guest requests and complaints in a timely and professional manner
- Ensured all guests are checked out properly and all charges are accurate
- Monitored and updated guest accounts
- Assisted with other departments as needed
- Ensured compliance with all safety and security regulations.
Bartender
CELEBRITY CRUISE LINES
01.2020 - 01.2022
- Provided courteous service to all cruise line passengers visiting bar
- Ensured optimal level of quality for services in bar as per regulations
- Provided training to subordinate bar staff members in service
- Monitored inventory of beverages and evaluated storage rooms
- Ensured cleanliness in bar as per USPH rules for sanitization
- Managed orders and ensured delivery to guests accordingly.
Floor Supervisor
RECANTO BAR AND RESTAURANT
01.2017 - 01.2020
- Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service
- Always on the restaurant floor to ensure the team is functioning to the best of their ability
- Liaising with customers and addressing any issues they may raise
- Monitoring stock levels and placing orders with Head Office when stock runs low
- Participating in the hiring and training of new staff
- Ensuring the store showcases brands in the best possible way.
Education
FMU COLLEGE
São Paulo08.2024
Skills
- Reliable team worker
- Professional appearance
- Comfortable standing for long periods
- Self-confident and enthusiastic
- Excellent multi-tasker
- Engaging personality
- Quick Learner
- Text processor
- Slide presentation
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
Personal Information
- Age: 29
- Nationality: Brazilian
- Marital Status: Single
- UAE driver's license
Hobbies and Interests
- International travel and foreign cultures
- Drawing, sketching and painting
- Exercising and healthcare
Timeline
Guest Experience Executive
JETEX
12.2023 - 06.2024
Hostess
LOCK, STOCK AND BARREL ABU DHABI
01.2023
Recepcionist
CLASS HOTEL
01.2022
Bartender
CELEBRITY CRUISE LINES
01.2020 - 01.2022
Floor Supervisor
RECANTO BAR AND RESTAURANT
01.2017 - 01.2020
FMU COLLEGE
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