Amy Wright
Experienced Branch Manager with a proven track record in streamlining operations and enhancing customer service. Recognized for attention to detail and effective team coaching, contributing to increased customer satisfaction and retention. Also 4 out of the 5 years as manager of Powderly we have qualified for the One World event and even received Special Ops recognition this current year. Powderly has never received that since the achievement was created. Which i am very proud of and have been striving for since the beginning of my career with World Finance in April 2013. I am a very motivated team player as I am always glad to help any office with assistance when needed, by either helping with phone calls from my location or in person when short staffed. I have even reached out to KY6 in the past to offer assistance with helpful motivation and offer my knowledge of policies and guidance to help them be more successful. I have also had a successful promotion from within. Tabatha Hocker was promoted to Branch Manager of Morgantown, Ky in fall of 2024. That branch also received a OWE invite this year. I also helped train Veronica Whitely who is now manager of Beaver Dam, KY even though she was promoted from under another managers roll I was with her for her first 7 months. After that she was still trained with Powderly's guidance as her manager came from this office and we trained side by side together for several years. I also have more tenured managers than my self reach out to me for guidance from time to time. Since becoming manager of the Powderly office in January 2022 this office has proven to be very successful, it has grown in accounts and ledger year over year. It maintains delinquency and bad debt, as well as in taxes filed being up year over year.
Work History
Branch Manager
4 Years 9 Months- Led branch operations, ensuring compliance with corporate policies and regulatory requirements.
- Managed team performance through targeted coaching and development initiatives.
- Streamlined loan processing procedures, enhancing customer service delivery and operational efficiency.
- Cultivated strong relationships with customers, increasing customer retention and satisfaction rates.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Service Representative
8 Years 5 Months- Managed cash handling procedures, ensuring compliance with company policies and regulations.
- Delivered excellent customer service experiences that led to increased client retention rates within the branch location.
- Processed loan applications meticulously, gathering necessary documentation to expedite approval processes for customers seeking financing options.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new employees on operational procedures and best practices to enhance team performance.
- Enhanced customer satisfaction by providing efficient and timely service in processing transactions and resolving issues.
- Contributed to a positive work environment by collaborating with team members on various tasks and projects.
- Aided branch manager in completing monthly audits of transaction records to ensure accuracy and prevent discrepancies within company books.
- Assisted with the onboarding of new hires by sharing knowledge of policies, systems, and services.