Ana Carolina Pinheiro Costa
Goiânia
Summary
Hospitality and business professional with strong attention to detail, a passion for customer service, and a proven track record in managing reservations and administrative operations. Skilled in quick problem-solving, empathetic communication, and building strong customer relationships while maintaining high satisfaction and loyalty. Adaptable to dynamic environments, collaborative, and capable of handling multiple tasks with accuracy.
Overview
6
6
years of professional experience
Work History
Reservations Assistant
Hotel Golden Tulip
01.2025 - 08.2025
- Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Finance Assistant – Accounts Billing
TDM Transportes
03.2024 - 12.2024
- Assisted with preparation of monthly financial statements and reports to inform management.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Receptionist
UAU Fibra Internet
12.2020 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Finance Assistant
Instituto Mix Hidrolândia
01.2020 - 11.2020
- Reduced budget discrepancies through diligent monitoring of expenditures and proactive identification of potential issues.
- Supported budget preparation activities, providing accurate data analysis and forecasting for informed decision making.
- Improved cash flow management with timely invoicing, follow-ups, and reconciliations.
- Maintained detailed records of fixed assets, performing periodic physical inventory counts to verify accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor’s Degree in Tourism - Tourism And Hospitality
Instituto Federal De Goiás
Goiânia, Goias, Brazil02-2026
High School Diploma -
IF Goiano- Campus Hidrolândia
Hidrolandia, Goias, Brazil12.2019
Computer Maintenance And Support Technician - Information And Computer Systems
IF Goiano- Campus Hidrolândia Hidrolândia
12-2019
Skills
- Customer engagement
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Customer relationship management (CRM)
- Recordkeeping strengths
- Travel bookings
- Schedule maintenance
- Customer service
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Reservations Assistant
Hotel Golden Tulip
01.2025 - 08.2025
Finance Assistant – Accounts Billing
TDM Transportes
03.2024 - 12.2024
Receptionist
UAU Fibra Internet
12.2020 - 08.2023
Finance Assistant
Instituto Mix Hidrolândia
01.2020 - 11.2020
Bachelor’s Degree in Tourism - Tourism And Hospitality
Instituto Federal De Goiás
High School Diploma -
IF Goiano- Campus Hidrolândia
Computer Maintenance And Support Technician - Information And Computer Systems
IF Goiano- Campus Hidrolândia Hidrolândia
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