Ana Paula Ferreira de Souza
Tupi Paulista,Brazil
Summary
A dedicated professional with expertise in email administration and helpdesk operations, demonstrating resilience to stressful situations and a strong ability to engage effectively on social media platforms. Proficient in empathy understanding, offering bilingual or multilingual communication skills to enhance client interactions. Committed to leveraging these competencies towards achieving excellence in customer service and support roles.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Operations Attendant
Juliana Furlan Placco
Andradina, SP
07.2022
- - Customer service and cashier operations
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service representative
Comex BCN
Tupi Paulista-Remoto, Sao Paulo
11.2023 - Current
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Participated in team meetings sharing best practices for improving service delivery.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Bank Correspondent (Part-time Self-employed)
Self-employed
Andradina, SP
03.2020 - 12.2025
- - Sale of consigned and personal loans
- - Customer prospecting and financial needs analysis
- - Offer of appropriate loan solutions
- - Regulatory compliance and transaction records management
- Conducted thorough research for the development of accurate, balanced news stories.
- Cultivated a network of contacts for access to exclusive information and insights.
Direct sales representative
Digienge
Andradina-Remoto, Brazil
11.2023 - 11.2024
- Conducted in-depth product demonstrations to persuade potential customers.
- Utilised persuasive communication techniques to convert prospects into loyal customers.
- Increased market share with strategic direct selling techniques.
- Guaranteed customer satisfaction by maintaining up-to-date knowledge of current sales promotions, payment and return policies.
Clerk
Catarina Neves Boaventura ME
Andradina, SP
09.2014 - 01.2015
- - Counter service and client assistance
- Compiled reports which assisted management in decision making.
- Processed invoices accurately to avoid financial discrepancies.
- Updated company databases regularly for accurate record-keeping.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
Sewing Assistant
Sandra Aparecida Voltan da Cruz ME
Ibira, SP
07.2012 - 12.2012
- - Assistance to seamstresses in garment production
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Some College (No Degree) - Tecnologia do Comércio Exterior
Unifatecie
Andradina, SP, Brazil 10.2023 - 06.2025
High School Diploma -
Centro Paula Souza
Andradina, SP, Brazil 02.2010 - 07.2011
Skills
- Resilience to stressful situations
- Email administration
- Empathy understanding
- Empathy understanding
- Social media engagement competency
- Bilingual or multilingual
- Helpdesk operations
Languages
- Portuguese (Native)
Proficient (C2)
- English (Intermediate)
Proficient (C2)
- Spanish (Basic)
Intermediate
Courses
- International Trading
- Oct 2023 – Present
- Comprehensive overview of global trade practices including import/export regulations, market analysis, logistics, international marketing, and trade compliance.
- Customer Experience Management – FIAP
- Oct 2023
- Enhancing customer engagement from pre-sale to post-sale, aiming to build loyalty and transform clients into brand advocates.
- Programming Logic: Theory and Practice – SoulCode Academy
- Introduction to programming logic and algorithms, covering sequential, selection, and repetition structures.
- Administrative Assistant – Via Rápida Cursos
- Mar 2021 – Apr 2021
- Preparation for support roles in industrial, commercial, and service sectors, focusing on administrative processes.
Timeline
Customer service representative
Comex BCN
11.2023 - Current
Direct sales representative
Digienge
11.2023 - 11.2024
Some College (No Degree) - Tecnologia do Comércio Exterior
Unifatecie
10.2023 - 06.2025
Operations Attendant
Juliana Furlan Placco
07.2022
Bank Correspondent (Part-time Self-employed)
Self-employed
03.2020 - 12.2025
Clerk
Catarina Neves Boaventura ME
09.2014 - 01.2015
Sewing Assistant
Sandra Aparecida Voltan da Cruz ME
07.2012 - 12.2012
High School Diploma -
Centro Paula Souza
02.2010 - 07.2011