Ana Soto
San Antonio
Summary
Dynamic sales leader with a proven track record at Charter Communications, specializing in sales strategy development and team motivation. Expert in optimizing sales processes and enhancing customer relationships, resulting in improved performance and satisfaction. Adept at coaching teams to exceed targets while fostering a collaborative environment. Committed to excellence and continuous improvement.
Sales professional prepared for responsibilities of leading inbound sales team. Brings valuable experience in optimizing sales operations and boosting team morale. Known for collaborative approach and achieving consistent results, adapting swiftly to changing scenarios. Possesses strong leadership and strategic planning skills, combined with results-oriented mindset.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Inbound Sales Supervisor
Charter Communications, Spectrum
01.2017 - Current
- Optimized sales scripts by incorporating customer feedback and industry best practices, leading to more engaging interactions with potential clients.
- Implemented performance-based incentives for the sales team, leading to higher motivation levels and improved overall results.
- Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
- Facilitated weekly meetings with the sales team to review progress towards goals while addressing any challenges or roadblocks encountered.
- Developed and implemented effective sales strategies to achieve monthly and quarterly targets consistently.
- Handled escalated customer concerns promptly and professionally, maintaining a high level of customer satisfaction despite potential issues.
- Established clear expectations for the team through consistent communication on goals, targets, policies, and procedures.
- Managed a team of inbound sales representatives, ensuring optimal performance and high-quality service delivery.
- Conducted regular performance evaluations for team members, offering constructive feedback and actionable development plans for improvement.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Apparel Associate
Walmart
06.2016 - 01.2017
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Selected, recommended and located merchandise based on customer needs and desires.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Shift Manager
McDonalds
04.2015 - 12.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Scheduled employees to ensure there was enough employees for the shift.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Managed cashier, Drive-through, kitchen, handled inventory, managed counting the safe, balancing cash drawer as well as making bank deposits.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Southwest Preparatory High School
San Anotnio05-2010
Skills
- Sales team motivation
- Deal closing
- Sales presentations
- Sales process optimization
- Sales strategy development
- Target setting
- Sales coaching
- Teamwork
- Performance tracking
- Multitasking
- Excellent communication
- Reliability
- Active listening
- Effective communication
- Team building
- Employee motivation
- Product knowledge
- Customer relationship management
- Sales process management
- Goal setting
- Professionalism
- Public speaking
- Sales leadership
- Adaptability
- Inventory management
- Sales support
- Product launches
- Employee coaching
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Inbound Sales Supervisor
Charter Communications, Spectrum
01.2017 - Current
Apparel Associate
Walmart
06.2016 - 01.2017
Shift Manager
McDonalds
04.2015 - 12.2016
High School Diploma -
Southwest Preparatory High School
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