Ana Beatriz Monteiro Chagas

- Led strategic planning and operational execution to enhance the hotel's overall performance and align with business objectives.

- Conducted comprehensive P&L analysis to identify opportunities for cost optimization and revenue growth.

- Designed and implemented initiatives that increased profitability and elevated customer satisfaction metrics, ensuring alignment with key performance indicators (KPIs). - Developed revenue optimization strategies for diverse business streams, including surf lessons, events, and retail operations, driving sustained growth.

- Partnered with the Revenue Manager to execute data-driven pricing strategies, achieving increased occupancy and revenue.

- Managed relationships with critical stakeholders, including service providers, investors, and landlords, fostering partnerships that supported strategic goals.

- Strategically managed daily operations to deliver premium guest experiences while achieving operational and financial targets.

- Applied organizational and problem-solving expertise to streamline processes and improve operational performance.

- Developed and delivered training programs to enhance team capabilities and drive a culture of continuous improvement.

- Collaborated with team members to create seamless guest journeys, contributing to repeat business and positive reviews.

- Oversaw monthly financial closing processes, ensuring accuracy and effective cash flow management.

- Directed front desk operations with a focus on strategic service excellence and operational efficiency.

- Mentored and motivated team members to uphold high standards of guest satisfaction, aligning team efforts with organizational goals.

- Implemented room allocation strategies and coordinated maintenance to maximize operational effectiveness and resource utilization.