Ana Carolina Duque
São Paulo
Summary
Experienced in the commercial area with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in building and maintaining strong relationships with clients, identifying sales opportunities, and effectively closing deals. Proficient in using CRM software and other sales tools to manage and track sales performance. Strong communication and negotiation skills with a passion for driving revenue growth and delivering results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
XP ON CONSULTORIA
03.2020 - Current
- Consultancy service and account management for the public and private sector.
- Presentations of technology solutions (Zoom, Poly/HP, Logitech, Zebra, Neat, Yealink).
- Contract management and conflict resolution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
Inside Sales Representative
AZR
01.2019 - 02.2020
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Project management and partnership with BASF.
Administrative Analyst
ANCA
01.2014 - 01.2018
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
BBA - ADMINISTRAÇÃO
UNIVERSIDADE PAULISTA
São Paulo, Sao Paulo, BrazilTECNOLOGO - GESTÃO COMERCIAL
UNIVERSIDADE PRESBITERIANA MACKENZIE
São Paulo, Sao Paulo, BrazilTECNOLOGO - GESTÃO FINANCEIRA
UNIVERSIDADE PRESBITERIANA MACKENZIE
São Paulo, Sao Paulo, BrazilSkills
- Account Management
- Business Development
- Territory Management
- Client Relationship Management
- CRM Software
- Business Development and Planning
- Sales Presentations
- Pipeline Management
- Contract Management
Certification
• Zoom Phone and Contact Center
• Poly Headsets Solutions
• Poly RealPresence Clariti
• Power BI
• Intermediate SQL
Languages
English
Espanish
Timeline
Account Manager
XP ON CONSULTORIA
03.2020 - Current
Inside Sales Representative
AZR
01.2019 - 02.2020
Administrative Analyst
ANCA
01.2014 - 01.2018
BBA - ADMINISTRAÇÃO
UNIVERSIDADE PAULISTA
TECNOLOGO - GESTÃO COMERCIAL
UNIVERSIDADE PRESBITERIANA MACKENZIE
TECNOLOGO - GESTÃO FINANCEIRA
UNIVERSIDADE PRESBITERIANA MACKENZIE
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