Ana Clara Crivelari
Aruja,Brazil
Summary
Driven professional with background in sales, customer service, human resources onboard and operations management across diverse industries. Highly skilled at fostering relationships with customers and crew members to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
4
4
years of professional experience
Work History
Retail sales associate
Dufry / Norwegian Cruise Line
Onboard, United States / Bahamas ship flag
08.2023 - 04.2024
- Actively participated in daily and department meetings, providing insights and recommendations.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Identified discrepancies in stocks through regular inventory management.
- Resolved customer complaints and process issues with proactivity.
Public relations coordinator
Moulin Advogados
Arujá, Sao Paulo
08.2022 - 06.2023
- Liaised with internal team and external costumers and facilitate smooth communication and handle requests.
- Managed projects in alignment with time, budget and quality requirements.
- Monitored and documented program, staff and leadership actions and drafted updates for my superiors.
- Identified and resolved specific and complex problems impacting operations management and business directions.
- Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
- Analysed internal factors impacting public profile and messaging and implemented improvements.
HR/ Finance Manager
Doceria Clarice
Arujá, Brazil
07.2020 - 05.2022
- Conducted workforce planning and benchmarking to meet company needs.
- Introduced evidence-based strategies to boost and maintain staff wellbeing, leading to reduced absenteeism.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Developed bonus and incentive programmes to drive employee performance.
- Oversaw recruitment process and hiring new staff.
- Developed and strengthened staff relationships by delivering knowledgeable support.
- Update and successfully cleared high volume of files daily with reliable accuracy.
- In charge of staff trainings and spearheaded by continuous development strategies to maximize team performance.
- Managed cash flow and liquidity, mitigating financial risks and ensuring stability.
Assistant Manager Payroll
Costa Crociere
Onboard Costa , Italian Ship Flag
01.2020 - 04.2020
- Trained staff on best practices to achieve optimal productivity.
- Enforced company policies and guidelines for all employees.
- Designed and implemented training to further develop staff based on company polices and goals.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Resolution of specific problems brought by crew members.
- Guidance and information for crew members during crew front desk opening hours.
Education
International Relations - Politics, economics, security, marketing, communication
Universidade Anhembi Morumbi
São Paulo, Brazil 01/2016 - 11/2020
Skills
- Customer service oriented
- Energetic self-starter
- Public relations
- Communication skills
- Team building
- Problem-solving
- Leadership
Languages
English
Fluent
Italian
Elementary
Timeline
Retail sales associate
Dufry / Norwegian Cruise Line
08.2023 - 04.2024
Public relations coordinator
Moulin Advogados
08.2022 - 06.2023
HR/ Finance Manager
Doceria Clarice
07.2020 - 05.2022
Assistant Manager Payroll
Costa Crociere
01.2020 - 04.2020
International Relations - Politics, economics, security, marketing, communication
Universidade Anhembi Morumbi
01/2016 - 11/2020
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