Ana Giulia Palombo Marques
São Paulo,SP
Histórico profissional
Telecollection Operator
Siscom Teleatendimento e Telesserviços LTDA
São Bernardo do Campo, SP
08.2024 - 09.2024
- Collecting amounts owed to customers and negotiating payment methods, establishing agreements that would allow the debt to be collected, according to the customers' conditions.
- Responsible for informing customers about the penalties for non-compliance with the agreement and acting to understand the debtors' financial situation.
- Checking payment information received from debtors, avoiding errors or discrepancies.
- Forwarding and collecting bills via email, SMS or WhatsApp, recording all services in the company's system.
- Communicating with customers in order to update records, negotiate payment methods and identify undue charges.
Freelance Barwoman and Waitress
Dom House Bar e Restaurante
São Bernardo do Campo, SP
04.2024 - 08.2024
- Various contributions to the establishment's services, including preparing drinks, serving customers, washing the bar's dishes and replenishing supplies.
- Removing draft beer and preparing non-alcoholic cocktails and smoothies, following the establishment's drinks menu.
- Preparing and organizing the establishment's spaces before opening, providing a pleasant experience for customers.
- Receiving customer requests, forwarding them to the kitchen and ensuring that orders were fulfilled correctly and quickly.
- Personalized and humanized service, so that the customer feels welcome in the establishment.
Dental Clinic Receptionist
Consultório Dra. Silvana Célia
Santo André, SP
04.2023 - 07.2024
- Receiving patients at the clinic, providing guidance on initial procedures and directing them to the office.
- Providing assistance via telephone and WhatsApp, scheduling appointments and answering patients' questions.
- Contacting suppliers, arranging the purchase of dental and office supplies according to the clinic's needs.
- Responsible for billing and receiving payments for private and health insurance services, issuing invoices and receipts with a description of the services provided.
- Collaborating with dentists, helping to prepare rooms with the materials and equipment necessary for the services.
- Sending appointment reminders and confirmations to patients, reducing no-show rates.
- Implementing OnDoctor, facilitating the digitalization and organization of medical records.
Formação acadêmica
Graduation - Dentistry
06.2027
Curse - Office 365
05.2022
Habilidades e competências
- Organization to deal with daily processes
- Comfort with new technologies
- Empathy when dealing with customers
- Fluency in more than one language for diverse service
- Discipline to perform remote work
- Good verbal and written communication with customers and team
- Dynamic to deal with different types of situations and customers
- Proactive in solving problems
- Willingness for continuous learning and improvement
Resumo do currículo
Professional with experience in customer service and administrative management.
I'm looking for an opportunity in a position where I can apply my organizational skills, efficient communication and customer focus to contribute to the team's
success.
Languages
Portuguese
Língua materna
C2
English
Avançado
C1
Spanish
Pré-intermediário
B1