Ana Giulia Palombo Marques

Histórico profissional

Siscom Teleatendimento e Telesserviços LTDA

São Bernardo do Campo, SP

08.2024 - 09.2024

Collecting amounts owed to customers and negotiating payment methods, establishing agreements that would allow the debt to be collected, according to the customers' conditions.
Responsible for informing customers about the penalties for non-compliance with the agreement and acting to understand the debtors' financial situation.
Checking payment information received from debtors, avoiding errors or discrepancies.
Forwarding and collecting bills via email, SMS or WhatsApp, recording all services in the company's system.
Communicating with customers in order to update records, negotiate payment methods and identify undue charges.

Dom House Bar e Restaurante

São Bernardo do Campo, SP

04.2024 - 08.2024

Various contributions to the establishment's services, including preparing drinks, serving customers, washing the bar's dishes and replenishing supplies.
Removing draft beer and preparing non-alcoholic cocktails and smoothies, following the establishment's drinks menu.
Preparing and organizing the establishment's spaces before opening, providing a pleasant experience for customers.
Receiving customer requests, forwarding them to the kitchen and ensuring that orders were fulfilled correctly and quickly.
Personalized and humanized service, so that the customer feels welcome in the establishment.

Consultório Dra. Silvana Célia

Santo André, SP

04.2023 - 07.2024

Receiving patients at the clinic, providing guidance on initial procedures and directing them to the office.
Providing assistance via telephone and WhatsApp, scheduling appointments and answering patients' questions.
Contacting suppliers, arranging the purchase of dental and office supplies according to the clinic's needs.
Responsible for billing and receiving payments for private and health insurance services, issuing invoices and receipts with a description of the services provided.
Collaborating with dentists, helping to prepare rooms with the materials and equipment necessary for the services.
Sending appointment reminders and confirmations to patients, reducing no-show rates.
Implementing OnDoctor, facilitating the digitalization and organization of medical records.