Ana Emilia Lovo Soares
Rio De Janeiro
Summary
Dedicated to offering exceptional assistance to team members and clients.
Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
LBX SOLUÇÕES IMOBILIARIAS
07.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
Administrative Assistant
MONACO INCORPORTAÇÕES IMOBILIARIAS
02.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts and solving problems with clients.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Internship Student
INSTITUTO NACIONAL DO SEGURO SOCIAL - INSS
06.2018 - 02.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Receptionist
PIER BEACH HOTEL
11.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist Supervisor
POUSADA LAGUNA HOTEL
01.2016 - 10.2017
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Cashier
PRINCESA SUPERMERCADOS
08.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Administrative Studies - ADMINISTRATIVE
UNIVERSIDADE ESTACIO DE SÁ
CABO FRIO - RIO DE JANEIRO - BRAZIL06.2021
MBA - Hospitality And Tourism Management
UNIVERSIDADE ESTÁCIO DE SÁ
RIO DE JANEIRO - BRAZIL 2023.04 - Current
Skills
- Meeting Arrangements
- Recruiting Clients
- Answer Telephone Calls
- Appointment Confirmation
- Correspondence and Office Documents
- Visitor Check-In
Languages
English
Upper intermediate (B2)
Timeline
MBA - Hospitality And Tourism Management
UNIVERSIDADE ESTÁCIO DE SÁ
2023.04 - Current
Real Estate Agent
LBX SOLUÇÕES IMOBILIARIAS
07.2021 - Current
Administrative Assistant
MONACO INCORPORTAÇÕES IMOBILIARIAS
02.2019 - 06.2021
Internship Student
INSTITUTO NACIONAL DO SEGURO SOCIAL - INSS
06.2018 - 02.2019
Receptionist
PIER BEACH HOTEL
11.2017 - 05.2018
Receptionist Supervisor
POUSADA LAGUNA HOTEL
01.2016 - 10.2017
Cashier
PRINCESA SUPERMERCADOS
08.2015 - 01.2016
Bachelor of Administrative Studies - ADMINISTRATIVE
UNIVERSIDADE ESTACIO DE SÁ
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