Ana Luisa Lie Shimizu
Osasco, Sao Paulo,SP
Summary
Dynamic professional with proven expertise in administration and customer service, honed as a Telemarketing Agent at Konecta Brasil and an Administrative Assistant Trainee at Atento Brasil. Skilled in financial planning and cash flow management. Advanced Excel skill and intermediate knowledge of Microsoft Office Suite, along with basic understanding of financial mathematics.
I am currently seeking to apply the knowledge gained during my degree in a practical and challenging environment.
Overview
2
2
years of professional experience
Work History
Telemarketing Agent
Konecta Brasil
10.2023 - 05.2024
- Experience in assisting high-value Latam product customers through calls and emails;
- Responsible for logging and following-up on requests until resolution;
- Always demonstrating willingness to listen to passenger's concerns, identifying and resolving issues by establishing empathetic, clear, and objective communication;
- Collaborating with other team members to ensure quick and accurate solutions are delivered.
- Properly collaborating with team member and, when needed, following the escalation pathway to achieve collective goals and develop strategies for success.
Administrative Assistant Trainee
Atento Brasil
02.2022 - 07.2023
- Update financial spreadsheets;
- Weekly updates of cash flow;
- Plan and monitor invoice payments.
Education
Bachelor of Science - Biomedicine
UNIP - Universidade Paulista
SP, Brazil12-2025
Skills
- Follow-up calls
- Problem-solving abilities
- Verbal and written communication
- Complaint resolution
- Diplomatic
- Telemarketing expertise
- Script use
Additional Information
Additional Course:
- Youth Apprentice Program at CIEE (Centro de Integração Empresa-Escola) in Administrative Occupations (duration: 552 hours)
Languages
English
Advanced (C1)
Timeline
Telemarketing Agent
Konecta Brasil
10.2023 - 05.2024
Administrative Assistant Trainee
Atento Brasil
02.2022 - 07.2023
Bachelor of Science - Biomedicine
UNIP - Universidade Paulista
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