ANDERSON PEREIRA
Automotive Technician / Journeyperson
Praia Grande,São Paulo
Summary
I'm a professional with over 30 years of experience as an Automotive Technician. Throughout my career, I've worked in garages, dealerships, and car manufacturers. I've also attended several automotive training programs in Brazil, the United States, and the UK for brands such as Toyota, Jaguar Land Rover, and Chrysler. I graduated with a degree in Automotive Technology, a qualification recognized in Canada as equivalent to college-level training. I've specialized in diagnosing intricate faults across all vehicle systems and preparing comprehensive root cause reports.
Overview
35
35
years of professional experience
1
1
Red Seal Certification - 310S
Work History
Technical Support Specialist
ABRAJEEP
04.2017 - Current
- Provided high-level technical support by resolving inquiries about vehicles technical issues an aftersales process by phone, e-mail.
Automotive Technician
FCA - Fiat Chrysler Automobiles
03.2012 - 02.2017
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Remote support for complex diagnostics for the Dealer Network.
- Flying Doctor for complex diagnostics.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Technical Support Specialist
MSX International - Behalf Jaguar Land Rover
01.2012 - 11.2012
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted dealers in identifying complex diagnostics and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Interface with the JLR engineering team and dealerships.
- Quality reports about fixed problems.
Automotive Technician Supervisor
Caramori - Land Rover Dealer
01.2009 - 12.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Automotive Technician Supervisor
McLarty Group - Land Rover Dealer
01.2007 - 12.2008
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Technology - Automotive Technology
Serviço Nacional De Aprendizagem Industrial -SENAI
São PauloNo Degree - Diesel Mechanics
Serviço Nacional De Aprendizagem Industrial -SENAI
São PauloNo Degree - Automotive Electrician
Serviço Nacional De Aprendizagem Industrial -SENAI
São PauloHigh School Diploma -
Escola Estadual Tarcusio Alvares Lobo
São PauloSkills
- Leadership
- Team work
- Complex Problem-Solving
- Ability to operate electronic diagnostic equipment
- Advanced computer skills
- Work environment organization
- Exceptional Customer Service skills
- Willing to learn more
Certification
- Train the trainer – New Range Rover - JLR UK
- Train the trainer – New Discovery 3 - JLR UK
- Train the trainer – New Freelander 2 - JLR UK
- Body Shop Technician - Thatcham Research - Thatcham - UK
- Train the trainer – New Range Rover Sport - JLR UK
- Brand Deep Dive – JLR UK
- Technical Training for JLR Dealers Technician - Angola (Volunteer)
- Vehicles Homologation - Fiat Chrysler - Detroit - USA
- Jeep Brand Deep Dive - Fiat Chrysler - Detroit - USA
- Train the Trainer - New Grand Caravan - Fiat Chrysler - Detroit - USA
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Advanced (C1)
French
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Skilled Trades Ontario
Software
DealerConnect
Witech
Microsoft Office
Accomplishments
- Red Seal 310S - Automotive Service Technician
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Company CulturePersonal development programsTimeline
Technical Support Specialist
ABRAJEEP
04.2017 - Current
Automotive Technician
FCA - Fiat Chrysler Automobiles
03.2012 - 02.2017
Automotive Technical Support Specialist
MSX International - Behalf Jaguar Land Rover
01.2012 - 11.2012
Automotive Technician Supervisor
Caramori - Land Rover Dealer
01.2009 - 12.2011
Automotive Technician Supervisor
McLarty Group - Land Rover Dealer
01.2007 - 12.2008
Associate of Technology - Automotive Technology
Serviço Nacional De Aprendizagem Industrial -SENAI
No Degree - Diesel Mechanics
Serviço Nacional De Aprendizagem Industrial -SENAI
No Degree - Automotive Electrician
Serviço Nacional De Aprendizagem Industrial -SENAI
High School Diploma -
Escola Estadual Tarcusio Alvares Lobo
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