ANDREA MERCADO
Summary
Hardworking and reliable college student with experience in customer service, restaurant operations, film production, photography, and digital media. Skilled in POS systems, Microsoft Office Suite, DSLR cameras, Adobe Creative Cloud, and computers. Organized, adaptable, and able to work effectively with customers, coworkers, and creative teams.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Piada Italian Street Food
01.2025 - Current
- Delivered friendly and attentive customer service, contributing to positive dining experiences.
- Prepared and served food according to Piada's menu.
- Prepared and verified carryout orders swiftly while managing POS register operations.
- Processed cash and card transactions accurately, facilitating seamless customer interactions.
- Maintained cleanliness of dining area and food line throughout shifts, ensuring a welcoming environment.
Team Member
Salata Salad Bar
04.2024 - 12.2024
- Guided customers in menu selections and accommodated special dietary needs for an enhanced dining experience.
- Prepared fresh salad ingredients daily, ensuring quality and freshness for customer orders.
- Maintained tidy and organized workstations to support smooth operations during shifts.
Host/Server
Los Perez Mexican Restaurant.
04.2024 - 12.2024
- Welcomed guests and managed seating arrangements in a fast-paced restaurant environment.
- Assisted servers with food and drink delivery, contributing to timely service.
- Coordinated carryout orders from phone, online, and in-person, communicating with kitchen while packaging orders and seating guests.
- Ensured cleanliness and organization of dining areas during shifts.
Film Production Intern
Luminary Productions
06.2021 - 08.2021
- Chosen from a competitive applicant pool as one of two interns at a small film production company, demonstrating strong selection criteria.
- Filmed and edited the Bayou Preservation Association film, gaining media recognition from CW 39, highlighting the project's impact on community awareness.
- Produced and edited promotional video for CTC Multifamily Interiors, enhancing company visibility and fulfilling contract requirements.
- Met with and interviewed members of the City of Houston and the Bayou Preservation Association on film projects.
- Traveled to multiple filming locations to assist production efforts. while assisting with filming, professional cameras, and production equipment.
- Edited footage from projects and organized digital media for final videos.
Education
High School Diploma -
Stratford High School
Houston, TX05-2023
Associate of Arts - History
Houston City College
Houston, TXSkills
- Customer Service
- Cash handling
- Team Collaboration
- Communication
- Conflict Resolution
- Organization
- Digital Media
- Microsoft Office Suite
- Adobe software expertise
- Video & Photography
- Camera and lighting
- Video and photo editing
- Computer Skills: macOS, Windows
Certification
- TABC Certified, Food Handler Certified, CPR Certified, Certified in Adobe Premiere Pro
LANGUAGES
English & Spanish: Fluent / Native
Accomplishments
- Honors College Member 01/2026 - Present
- Dean's List 02/2026 - Present
Timeline
Server
Piada Italian Street Food
01.2025 - Current
Team Member
Salata Salad Bar
04.2024 - 12.2024
Host/Server
Los Perez Mexican Restaurant.
04.2024 - 12.2024
Film Production Intern
Luminary Productions
06.2021 - 08.2021
High School Diploma -
Stratford High School
Associate of Arts - History
Houston City College