Andrew Hess
Ecolab
16
years of professional experience
Results-driven schedule oriented self starter well-versed in team building, uncovering problems and developing improvement plans, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Pursuing new professional challenges and opportunities for advancement.
Work History
Sales Development Manager
1 Year 9 Months- Developed and implemented targeted outreach strategies to enhance lead generation efforts.
- Collaborated with sales teams to refine customer engagement processes and improve conversion rates.
- Analyzed market trends to identify new business opportunities and stay ahead of competitors.
- Conducted training sessions for team members on best practices in sales methodologies and tools.
Field Operations Manager
6 Years 5 Months- Supervise the Virginia Beach Pest Elimination submarket comprised of a team of day and night service specialists servicing approximately 800 commercial accounts ranging from food retail, food and beverage, hospitality, healthcare, restaurants, etc
- (size of both team and customer base has varied over the years with geographical and management structure changes).
- Work with team to drive non contract sales for current customers and submit leads for sales.
- Interview candidates for open positions
- Hiring with my recommendations but still partner with market manager and HR/talent acquisition.
- Coordinate training schedule for new hires including serving as a field trainer.
- Visit customers in field to ensure our program protocols are in place
- Additional visits with customers with current persistent pest issues to not only assist with elimination, but also to create a dialogue on how to help prevent these issues from reoccurring.
- Administrative work to include but not limited to : placing orders, overseeing various operations metrics such as accounts serviced to date, assign incoming new customers, scheduling, accounts receivable, etc.
Service Specialist
3 Years 7 Months- Run a route comprised of 75-125 accounts to include scheduling and servicing to meet varying pest needs.
- Propose non contract solutions for pests to customers to boost sales and solve issues.
- Maintain product and equipment inventory on vehicle.
Installer/Technician
1 Year 7 Months- Installation of various signs and banners for commercial properties.
- Coordinate utility markings to prep for digging.
- Schedule jobs to route efficiently and meet deadlines.
Delivery Driver/Logistics
2 Years 11 Months- Receive and verify shipments delivered daily.
- Package individual orders to prep for delivery and deliver to customers.
- Schedule daily route to maximize efficiency.
- Installation of various office furniture to include delivery and assembly.
- Work with sales team to further develop the customer base by calling on neighboring businesses to current customers on delivery route.
Screen Printing Assistant
3 Months- Count and fold shirts coming through dryer off of automatic press.
- Box product and ready for shipping.
- Help pressman with cleaning and set-up.
Mover / Laborer
3 Months- All manual labor involved in moving.
Education
Vocational
High school diploma
Skills
Driving/Routing
Microsoft Office
Microsoft Powerpoint
Microsoft Excel
Mechanical Knowledge
Organizational Skills
Pest control
Customer Service
Leadership
Interviewing
Performance Management
Logistics
Training and Mentoring
Staff Oversight
Operational Efficiency
Sales Support
Staff training/Development
Operations Management
Inventory Tracking and Management
Hiring and Onboarding
Customer Retention
Payroll Administration and Timekeeping
Awards
- Top Performer - Awarded Top Performer in a class of 25-30 in training for ECOLAB initial hire training.
- Top Contributor - Awarded Top Contributor by vote of fellow classmates in ECOLAB initial hire training.
Timeline
Sales Development Manager
Ecolab
06.2024 - 03.2026Read More
Field Operations Manager
Ecolab
01.2018 - 06.2024Read More
Service Specialist
Ecolab
05.2015 - 12.2018Read More
Installer/Technician
A&E Reprographics
06.2013 - 01.2015Read More
Delivery Driver/Logistics
Coastal Office and Promo Products
07.2010 - 06.2013Read More
Screen Printing Assistant
Southern Screen and Graphics
12.2009 - 03.2010Read More
Mover / Laborer
Best Family Moving and Storage
10.2009 - 01.2010Read More
Kempsville High School
High school diploma
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Technical School
Vocational
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