Andrews Cavaliery

I drive operational excellence and customer satisfaction within the assigned territory. I´m accountable for ensuring, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and broader Honeywell Process Solutions (HPS) team. I´m ensure Contracts are renewed on time as well as drive growth throughout the year and at renewal time. I´m focused on effective Workforce planning, delivery coordination, and ensure compliance to Honeywell and Customer Health, Safety and Environmental and LSS Global Service Methodologies (GSM).

Management of service contracts, resource allocation, service updates and migrations of the control system. Customer satisfaction from our services.

• Ensure compliance to Honeywell and Customer Health, Safety and Environmental
• Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
• Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
• Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.

• Performed onsite installation, modification and maintenance of systems, equipment and Software. (Fire Detection, access control system and Digital video Manager)
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Scheduled service calls according to customer location and urgency of need.
• Checked safety practices and integrity of PPE.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with Honeywell goals.
• Projects: Fire detection, HVAC, access control and CCTV systems
• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Provided detailed project status updates to stakeholders and executive management.