Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anela Patricia Terant Rodriguez

Canasvieiras, Florianópolis

Summary

A hardworking and reliable Assistant focused on going above and beyond to support the team and serve customers. Trained in multitasking ability and offering top-notch knowledge to operate office equipment such as computers, calculators/adding machines, copiers. Organized, hardworking and deeply committed to customer service. I am a strong collaborator with my co-workers and the general public abilities. Motivated to continue to learn and grow as a Assistant professional. An expert in customer service with over 15 years of related experience. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Hardworking professional with skills in food preparation, cleaning and supply management. Focused on food safety and quick service for customers. Specializes in food. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

21
21
years of professional experience

Work History

FOOD SERVICE TECHNICIAN

Austin Independent School District, Henry County Schools
Austin, TX. Mcdonough, GA
04.2018 - 05.2024
  • Consistently prepares high quality food through following recipes and practicing sound cooking methods without assistance, and able to assist or head the food department
  • Works on the serving line in compliance with USDA Child Nutrition Regulations
  • Replenishes serving line and prepares foods
  • Abides by all state and local health and sanitation codes and has good working knowledge of HACCP practices and principles
  • Safely operates, and thoroughly cleans and sanitizes all kitchen equipment and areas
  • Properly cleans, restocks, and rotates stock in all food and non-food storage areas and accurately records inventory used on daily usage forms
  • Operates the Point Of Sale (POS) accurately and in compliance with Child Nutrition Regulations, and able to count and balance cash trays at the end of a meal session.

SALES COORDINATOR

Calzados Sicura, C.A.
CARACAS, Distrito Capital
11.2016 - 06.2017
  • Collection of information on the status of orders for various company products as well as review daily the number of sales achieved
  • Responsible for sales representatives, telephone sales, and email inquiries for suppliers and customers
  • Maintain the exact record of monthly and annual sales figures in a computer database
  • Provided management guidance, identified needs and implemented sales strategies
  • Organization of promotional events, and annual sales conventions
  • Coordinate transport logistics for different cities within the country
  • Attend different meetings together at the different departments(logistics, development of new products) with which the department have connection to develop new guidelines for communication and better sales performance in general.

SALES COORDINATOR

Kores de Venezuela C.A.
CARACAS, Distrito Capital
01.2011 - 05.2016
  • Preparation of budget and annual sales expectations
  • Collection of information on the status of orders for various company products as well as review daily the number of sales achieved
  • Responsible for sales representatives, telephone sales, and email inquiries for suppliers and customers
  • Maintain the exact record of monthly and annual sales figures in a computer database
  • Provided management guidance, identified needs and implemented sales strategies
  • Organization of promotional events, and annual sales conventions
  • Creation of policies for returns, claims and complaints issued by the company's clients.

SALES AND MARKETING ASSISTANT

Industrias ProBebé, C.A.
CARACAS, Distrito Capital
03.2008 - 12.2010
  • Provide administrative support to the Marketing and Customer Service department
  • Assist in the coordination of the training program aimed at the clients of the brands (quotes, correspondence, verification of assistants, logistics of the seminar or course, among others)
  • Perform telemarketing and sales functions to support marketing and customer service programs, as required
  • Collect and assist in the periodic processing of statistics, measurements and management indicators of the company and each of its brands
  • Obtain and prepare written information to include in the company's written media, such as newsletters, magazines, electronic page, among others
  • Attend and guide customers who approach the company with general company information
  • Direct them to the relevant areas according to their needs and follow up on their satisfaction
  • Attending and channeling to the corresponding areas the investigations, claims and complaints issued by the company's clients
  • Monitor the company's website and ensure that the information needs presented by the company are directly and / or indirectly addressed by the company
  • Assist in the relationship with the company's suppliers related to marketing management and customer service
  • Perform any other function assigned to the position.

Sales Assistant

Natura
CARACAS, Distrito Capital
07.2006 - 10.2007
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Provided excellent customer service to clients in person and over the phone.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.

Marketing Assistant

Natura
CARACAS, Distrito Capital
04.2005 - 04.2006
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Coordinated product launches, press releases, and other publicity initiatives.
  • Conducted market research to identify target audiences and competitors.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
  • Organized promotional events, including scheduling speakers and coordinating activities.
  • Compiled reports on marketing performance metrics to track progress against objectives.
  • Assisted with the development and implementation of marketing campaigns.
  • Created presentations for internal meetings or external clients using PowerPoint, Prezi.
  • Assisted in organizing promotional events and tradeshows.

Data Analyst

Retail Track
CARACAS, Distrito Capital
08.2003 - 02.2005
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Optimized existing database structures for better performance on analytics tasks.
  • Maintained documentation of all the processes related to Data Analysis.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Provided data-driven solutions to support decision making.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.

Education

Associate of Applied Science - Marketing with specialization in Trade & Commerce

I.S.U.M Instituto Superior Universitario de Mercadotecnia

High School Diploma -

Antonio O. Ordonez HS

Skills

  • Foodservice standards
  • Organize food service
  • Customer service excellence
  • Coordinate services
  • Sales enablement
  • Event planning
  • Strategize marketing plans
  • Administer budgets
  • Temperature Monitoring
  • Recipe Adaptation
  • Stock Rotation
  • Food Storage
  • Meal Preparation
  • Food safety knowledge
  • Cooking techniques
  • Sales Reporting
  • Data Entry
  • Complex Problem-Solving
  • Returns and exchanges
  • Customer Assistance
  • Team Cooperation
  • Active Listening
  • Customer Service
  • Adaptability

Languages

spanish
Native/ Bilingual
English
Limited
Portuguese
Limited

Timeline

FOOD SERVICE TECHNICIAN

Austin Independent School District, Henry County Schools
04.2018 - 05.2024

SALES COORDINATOR

Calzados Sicura, C.A.
11.2016 - 06.2017

SALES COORDINATOR

Kores de Venezuela C.A.
01.2011 - 05.2016

SALES AND MARKETING ASSISTANT

Industrias ProBebé, C.A.
03.2008 - 12.2010

Sales Assistant

Natura
07.2006 - 10.2007

Marketing Assistant

Natura
04.2005 - 04.2006

Data Analyst

Retail Track
08.2003 - 02.2005

Associate of Applied Science - Marketing with specialization in Trade & Commerce

I.S.U.M Instituto Superior Universitario de Mercadotecnia

High School Diploma -

Antonio O. Ordonez HS
Anela Patricia Terant Rodriguez