Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Dynamic Procurement Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stay calm under pressure.
1998 - 2013: As a Country Procurement Specialist in these three countries (Honduras/Nicaragua/Brazil): Conducted prior and post reviews of procurement activities and trained Bank staff and local country counterparts in procurement procedures.
Interacted with senior management in Washington and other international organizations such as IADB and international donors’ counterparts; with the Department of Institutional Integrity (INT); and regional Public Sector Management, Disbursement and Financial Management Specialists.
In the 15+ years that I have been in the Bank I have taken advantage of in-house, as well as external, training, and hands-on experience and have become a sound Procurement Specialist working full time with the above mentioned countries in the LAC region. During my earlier years in the Bank, I was a key member of the Procurement Working Group that was responsible for the coordination and preparation of NCB model documents for Brazil in 1998 and a joint review and harmonized with IADB in 2007. Besides the supervision of everyday procurement activities, such as review of Requests for Proposals (RFPs), procurement bidding documents (national and international), evaluation reports, invitations for consulting services, handling complaints, etc, I have worked extensively with client countries on assessment of institutional capacity to advise the Bank on project preparation and risk management.
Hired by the Operations Policy and Project Support Division of the New Development Bank as a Short Term Temporary Consultant (STTC) for a period of eight (08) month or 50 (fifty) working days to assist in the preparation of the procurement plan and project administration manual for the project appraisal documents for consideration and approval by the Bank’s Management and the Board. Performed the risk assessments & readiness matrixes for two projects in Brazil (States of São Paulo and Pará); Translated the NDB procurement policy to Portuguese; and reviewed the procurement sections of the Project Document to Board (PDB) of both projects.
Hired as a Product and External Services Consultant (PEC), a specialized technical consultancy to review the consistency, with the objective of ensuring the quality of the standard bidding documents in Portuguese, English, and Spanish with IDB's Procurement Policies. The consultancy aimed to meet the demands of the IDB's Country Office in Brazil, related to the Expansion of Procurement Policies to modernize, update and harmonize the different IDB templates of its standard bidding documents in the different versions to be used and implemented under the new Environmental and Social Management structure, also aiming to incorporate the best practices and experiences in procurement in these documents to be published in the Bank's website, and to assist the Project Manager in charge of this Area, at the IDB's headquarters in Washington, DC
Assist the Project’s procurement staff on the preparation of an innovative World Bank bidding document launched internationally and to provide assistance to technical teams with practical implementation following the world procurement best practices.
Advise and train Project’s procurement and technical staff on how to conduct their procurement processes and manage their respective contracts following the World Bank guidelines and procedures.
As a short-term consultant in Mozambique (Ministry of Economy) and in Angola (Ministry of Education) was hired to provide advice and train the Project’s procurement staff on concepts, policies, and procurement procedures, as well as to provide assistance to technical teams with practical implementation. Deliver a Seminar on Procurement of Goods, Technical Services and Selection and Contracting Consultants to the Project Implementation Unit staff as well as to the hired rank staff of both Ministries.
MBA, Information System Strategic Management: Strategic Planning, Fundação Getulio Vargas (FGV) - Brazil (2005)
B.A. Business Administration, Centro Universitário-IESB - Brasilia-Brazil (2003)
B.A. Letras (Languages & Teaching) - University of Brasilia, Brasilia - Brazil, 1972
(+55-61) 993971951