Ankesh Anand
Bihar
Summary
Strategic Operations Manager with extensive Pan India experience and a strong background in branch management. Proven ability to optimize nationwide operations, drive efficiency, and lead cross-functional teams to achieve business objectives. Skilled in implementing data-driven strategies, enhancing customer satisfaction, and managing large-scale projects across diverse regions. As a Senior Branch Manager, consistently improved branch performance and fostered a high-performance culture. Seeking to leverage expertise in operational excellence and impactful leadership in a dynamic role.
Overview
8
8
years of professional experience
Work History
Senior Branch Manager
Udaan Eduserv
08.2022 - Current
- Led a team of 25 employees, driving branch performance and achieving a 137 % increase in sales and revenue growth within the first year.
- Implemented strategic initiatives to enhance operational efficiency, resulting in a 75% reduction in operational costs and improved customer satisfaction scores by 40%.
- Developed and executed targeted marketing strategies, boosting client acquisition by 77 % and retention by 93.75%, and expanding market presence.
- Streamlined branch processes and introduced best practices that developed a strong relationship with customer, resulting in rise of fee collection ratio from 75% to 96%
Operations Manager
Aakash Educational Services Limited
01.2022 - 07.2022
- Managed end-to-end operations for 170+ branches across India, overseeing a team of 350+ members to ensure seamless execution of business processes and strategies.
- Spearheaded the implementation of standardized operational procedures, leading to a 20% increase in efficiency across all branches and consistent performance improvements
- Directed cross-functional teams in logistics, inventory management, and customer service, resulting in a 15% reduction in operational bottlenecks and improved service delivery.
- Collaborated with senior management to align operational goals with company objectives, contributing to a 20% increase in overall organizational performance.
Center Head
Udaan Eduserv
01.2020 - 12.2021
- Led operations and overall management for a high-performing educational center, driving a 70% increase in student enrollment and achieving the 75% improvement in year-over-year revenue.
- Enhanced student satisfaction by implementing personalized coaching plans and monitoring academic progress, resulting in a 50% improvement in student outcomes and success rates.
- Maintained compliance with regulatory and company standards, ensuring a zero-incident record and upholding the center’s reputation for quality education and service.
Technical Writer
Rolling Insights
01.2019 - 01.2020
- Developed and maintained comprehensive technical documentation for VOIP services, including user manuals, API documentation, and installation guides, enhancing user experience and reducing support requests by 40%
- Collaborated with cross-functional teams, including engineering, product development, and customer support, to gather and translate complex technical information into clear, user-friendly content..
- Created detailed process documentation and standard operating procedures (SOPs) that improved internal workflows and streamlined onboarding processes for new hires.
- Led the content strategy for product releases, ensuring timely delivery of high-quality documentation that supported the launch of new VOIP products and services, contributing to a 30% increase in customer adoption
Co-Founder
Hungriyo Foods
10.2016 - 12.2019
- Co-founded and led Bihar’s first online food delivery startup, successfully scaling operations to cover 2 main cities and partnering with over 50 local restaurants.
- Oversaw end-to-end business operations, including logistics, vendor management, customer service, and marketing, resulting in a 60% increase in delivery efficiency and customer satisfaction over the years.
- Secured initial funding and managed financial planning, ensuring sustainable growth and profitability, with a 70% improvement in profit margins by the end of year two.
- Developed and executed digital marketing strategies, including social media campaigns and SEO optimization, leading to a 85% increase in online traffic and a 90% boost in order volume.
Education
Bachelor of Technology - Computer Science
Punjab Technical University
Punjab2014
Skills
- Project Management
- Process Optimization
- Data driven Decision Making
- Customer Relationship Management
- Market Analysis & Penetration
- Sales & Revenue Growth
- Communication & Negotiation
- Logistics & Supply Chain Management
Timeline
Senior Branch Manager
Udaan Eduserv
08.2022 - Current
Operations Manager
Aakash Educational Services Limited
01.2022 - 07.2022
Center Head
Udaan Eduserv
01.2020 - 12.2021
Technical Writer
Rolling Insights
01.2019 - 01.2020
Co-Founder
Hungriyo Foods
10.2016 - 12.2019
Bachelor of Technology - Computer Science
Punjab Technical University
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