Mainframe Production Support Analyst with 8 years of hands-on experience specializing in CA7 Scheduling and Production Support Analysis. Adept at supporting high-availability environments by implementing changes, releases, and upgrades to ensure seamless operations and alignment with business goals.
In EPAS cB environment, I was responsible for designing, maintaining, and optimizing production batch application flows and daily cycles using CA7. I also actively contributed to implementing changes, releases, and upgrades to ensure seamless operations and alignment with business goals. Additionally, in the ABS-MS environment, I worked extensively with TWS (Tivoli Workload Scheduler).
Supervised and operated mainframe systems and applications (both console and batch), ensuring seamless functionality and performance. Proactively identified and resolved job/system issues at the first point of contact, escalating to the appropriate support teams (programmers) when necessary and maintained strict adherence to service level agreements (SLAs), consistently meeting or exceeding performance targets.