Antonio Gonçalves Ramos Neto
RECIFE - PERNAMBUCO
Summary
My name is Antonio, I'm 24 and I love technology! My passion is to simplify processes! I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L2 Customer Support
BexUp
Recife - Pernambuco
09.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Squad Regex Leader
BexUp
Recife - Pernambuco
08.2021 - 08.2023
- Regex expert;
- Mapping, leading and managing team processes
of Automation, supporting mapping and improvement
in document data models; - Responsible for creating OKRs and managing data to make sure my team could deliver as expected;
- Business analysis, meeting with the develop teams to talk about features and business goals.
Education
Bachelor of Science - Accounting
UniFBV Wyden
Recife, Pernambuco12.2020
Skills
- Technical Support
- Data Recovery
- Application Support
- User Support
- Customer Service
- Business Development
- Active Listening
- Process Improvement
- Recruitment and Hiring
- Operations Management
- Strategic Planning
- Business Planning
- Project Management
Languages
Portuguese
First Language
English
Advanced
C1
Certification
- Build Responsive Real-World Websites with HTML and CSS, Udemy - 2022
- EF SET English Certificate 73/100 (C2 Proficient) - 2023
Timeline
L2 Customer Support
BexUp
09.2023 - Current
Squad Regex Leader
BexUp
08.2021 - 08.2023
Bachelor of Science - Accounting
UniFBV Wyden
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