Arantxa Sabrina Valderrama Barros
Goianira
Summary
Customer Service Specialist experienced in client account management and CRM software utilization. Enhanced customer engagement and resolved complex inquiries through active listening, problem-solving, and cultural sensitivity. Contributed to improved customer satisfaction ratings and streamlined processes while training new hires.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Account Maintenance Specialist
Sunrise Insurance USA
Utah
2024.05 - Current
- Managed client accounts to ensure accurate policy information and updates.
- Assisted customers with inquiries regarding coverage and claims processes.
- Coordinated communication between clients and underwriters for policy adjustments.
- Resolved customer inquiries and issues with clear communication.
- Provided real-time assistance to customers via live chat platform.
- Utilized CRM software for tracking customer engagement and follow-ups.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Communicated with potential customers to generate interest in services offered.
Project Manager
North State Aviation (DSR)
North Caroline
2022.03 - 2024.03
- Led project planning sessions to define scope and deliverables.
- Coordinated cross-functional teams to ensure project alignment and efficiency.
- Managed timelines and resources to meet project milestones effectively.
- Collaborated with hiring managers to define job requirements and ideal candidate profiles.
- Developed targeted recruitment strategies to attract top talent across various industries.
- Utilized applicant tracking systems to manage candidate pipelines and streamline processes.
- Conducted thorough interviews to assess candidate qualifications and cultural fit.
- Coordinated onboarding processes to ensure smooth transitions for new hires.
Senior Avionics Technician
Multiple companies
Traveler
2015.04 - 2023.04
- Installed and tested avionics systems on various aircraft types.
- Conducted troubleshooting and repairs on electronic components and systems.
- Utilized specialized diagnostic tools to assess system functionality and identify issues.
- Collaborated with engineering teams to improve avionics performance and reliability.
- Maintained documentation for avionics maintenance procedures and compliance standards.
- Ensured compliance with safety regulations during avionics installations and inspections.
- Provided training and mentorship to junior technicians in avionics practices.
Education
Avionics Technician - Avionics Technician
South Avionics Training Center
Florida, USA 2014.10 - 2015.03
Associate of Science - Electrical Engineering
University Jose Mariño
Distrito Capital, USA 2014.07 - 2014.09
U.E Nuestra Sra De Fatima
Caracas, VenezuelaESL English - English Language
Education Orange County FL
2014.06 - 2014.12
Skills
- Client account management
- Account management
- Client retention strategies
- CRM software utilization
- CRM software
- Customer engagement tracking
- Customer service
- Customer support
- Live chat management
- Data analysis
- Financial reporting
- Problem solving
- Policy documentation
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Beginner (A1)
A1
Timeline
Account Maintenance Specialist
Sunrise Insurance USA
2024.05 - Current
Project Manager
North State Aviation (DSR)
2022.03 - 2024.03
Senior Avionics Technician
Multiple companies
2015.04 - 2023.04
Avionics Technician - Avionics Technician
South Avionics Training Center
2014.10 - 2015.03
Associate of Science - Electrical Engineering
University Jose Mariño
2014.07 - 2014.09
ESL English - English Language
Education Orange County FL
2014.06 - 2014.12
U.E Nuestra Sra De Fatima