Arthur Lopes

• Identify upsell and cross-sell opportunities within existing accounts by analyzing usage, health, and customer goals; partner with leadership to execute and close growth opportunities.
• Own and manage post-sale customer relationships end-to-end, including onboarding alignment, adoption support, renewals, and account expansion initiatives.
• Partner cross-functionally with Product, RevOps, Support, and Services teams to drive customer success, retention, and long-term value realization.
• Acted as the voice of the customer by sharing structured feedback, adoption insights, and commercial signals with Product and Leadership to influence roadmap and GTM decisions.
• Built and scaled foundational account management and post-sales processes, supporting long-term growth and operational consistency.
• Defined and refined Ideal Customer Profiles (ICPs), value propositions, key use cases, and repeatable account playbooks based on real customer outcomes.

Own and execute end-to-end SaaS Renewals for a high-volume portfolio of 2300+ accounts in the LATAM Growth segment, managing $43 million in ARR with a focus on predictable revenue.

• Drive a 37% reduction in churn (19% to 12%) by implementing standardized Account Health Assessments and quadrupling multi-year deal execution to secure long-term retention (6%to 24%).
• Identified expansion opportunities and ensured pipeline hygiene using Gainsight and Salesforce, leveraging AI enrichment to inform proactive renewal strategies that supported revenue growth.
• Partnered closely with RevOps to deliver data-driven insights, optimizing contract negotiation strategies and enhancing renewal and expansion execution.

• Developed scalable and standardized renewal forecasting processes for Global Sales Organization, enhancing reporting accuracy and visibility.
• Streamlined Customer Intelligence Platform and sales tech stack, integrating AI enrichment features to enhance Account Management workflows and reporting.
• Created training and documentation for Renewals team, ensuring high standards for data integrity and contract management.

• Analyzed high-volume customer data to identify churn risks and retention trends, informing strategic decisions in SaaS segment.
• Executed pipeline hygiene initiatives, streamlining transition from Sales to Account Management for enterprise-level contracts.
• Analyzed sales data to identify trends and inform strategic decisions.
• Collaborated with cross-functional teams to streamline sales processes and improve efficiency.

• Developed scalable outbound and inbound contract processes through Salesforce and HubSpot, increasing lead-to-renewal efficiency.
• Drove SDR team performance by implementing high-volume engagement methodologies and rigorous pipeline management standards.
• Developed sales strategies to enhance market presence and customer engagement.
• Managed team performance through regular training and coaching sessions.
• Analyzed sales data to identify trends and adjust tactics accordingly.

• Managed B2B customer base of 41 clients, structuring end-to-end sales and renewal process to enhance Customer Success and Account Health.
• Created and executed strategic sales plans that generated initial revenue growth.
• Developed strong client relationships to understand needs and provide tailored solutions.
• Conducted market research to identify new business opportunities and trends.