Golf
ARYAN LUTHERJA
Technical Support
SAO PAULO
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking Technical Support Manager reduces costs through analysis. Motivating leader effectively manages teams of up to 75 persons using proactive communication and resourceful approach to problem-solving 15-year track record of collaborating with senior management to implement company-wide policies. With proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Seasoned Technical Support Executive skillfully leads troubleshooting and issue resolution. Over 20 years proficiently guiding IT problem fixes, outlining assessment standards, and promoting training initiatives. Skillfully directs critical maintenance services to streamline technology operations. Detailed assistance to escalate and address deployment miscalculations. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a lead position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Executive
Worlf Food LTDA
02.2018 - Current
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented training initiatives for new hires.
- Piloted new software tools for remote diagnosis and repair, expediting the resolution process for clients.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Analyzed and developed service goals for in-bound call center.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Created user accounts and assigned permissions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Increased customer satisfaction ratings to 89%
- Managed customer contact center with 12 support representatives
Technical Lead
Napier Water
07.2016 - 01.2018
- Inspected equipment, assessed functionality, and optimized controls.
- Organized system operating procedures to strengthen controls.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Manager
Entourage Events
06.2006 - 10.2015
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Commerce - Economics
Osmania University
Hyderabad, India 09.1993 - 06.1996
Skills
Support Services
Software Evaluation
Network configuration
Teamwork and Collaboration
Customer Relationship Management (CRM)
Interpersonal Communication
Policy Development
Hardware and Software Repair
Technical issues analysis
Microsoft Windows and Office
Customer de-escalation
Desktop support
Mac systems
Customer Support
Interests
Beach Tennis
Snooker
Timeline
Technical Support Executive
Worlf Food LTDA
02.2018 - Current
Technical Lead
Napier Water
07.2016 - 01.2018
Manager
Entourage Events
06.2006 - 10.2015
Bachelor of Commerce - Economics
Osmania University
09.1993 - 06.1996
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