ASHWINI KUMAR JHA
PATNA
Summary
To be involved in a challenging job in Banking Sector, where can explore my potential to pursue an innovative career in a comfortable atmosphere. I possess the dedication for continuous learning, development and up gradation, both personally and professionally. To pursue a challenging and successful career as a professional banker and work on challenging projects amidst creative and talented professionals. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with 11 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDRA BANK LTD.
12.2019 - Current
- Implemented efficient operational processes, improving overall branch productivity.
- Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
- Strengthened client relationships by providing personalized financial advice and investment strategies.
- Developed innovative solutions for complex customer issues, resulting in increased satisfaction levels.
- Provided comprehensive wealth management services
- Oversaw branch risk management activities, ensuring compliance with all regulatory requirements.
- Mentored junior staff members on effective relationship management techniques, boosting overall team performance.
- Managed a significant pipeline of prospective clients by leveraging internal referrals from other departments within the bank.
- Continuously monitored progress toward sales targets while regularly adjusting strategies as needed based on market conditions.
- Promoted a culture of exceptional customer service, fostering increased client loyalty and repeat business.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
CUSTOMER SERVICE OFFICER (RETAIL BRANCH BANKING OP
AXIS BANK LTD.
03.2013 - 11.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Terminal Operator
SIMPLEX COMMODITIES TRADE PVT. LTD.
08.2011 - 03.2013
- Enhanced trading strategies by analyzing market trends and utilizing advanced financial tools.
- Reduced risk exposure by implementing effective hedging techniques for optimal portfolio management.
- Developed strong relationships with clients and offered personalized investment advice based on their individual needs.
- Managed a diverse portfolio of commodities to ensure consistent growth and profitability over time.
Education
GRADUATION -
01.2012
HSC -
01.2008
MADHYAMIK -
01.2006
Skills
- Portfolio Management
- Cash Management
- Sales management
- Operational Efficiency
- Investment Advisory
- Branch Administration
- Wealth management offerings
- Service support
- Excellent Communication
- Client acquisition
- Retail Branch Banking Operations
- Investment and Wealth Planning
- Financial planning processes
- Loans
- Relationship building and management
- CRM Tracking
- Regulatory Compliance
- Product Knowledge
- Written and verbal communication
- Customer Relationship Management
- CRM proficiency
- Wealth Management
- Account Acquisition
- Operations Management
Certification
- PASSED AMFI CERTIFICATE IN JAN.2014 & RENEWED IN 2024
- PASSED CAPITAL MARKETING IN AUG. 2011 & RENEWED
- PASSED SP LICENSING (IRDA) IN SEPT. 2017 & RENEWED IN JAN 2024
Personal Information
- Age: 34
- Category: GENERAL
- Date of Birth: 03/17/90
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: HINDU
- Father's Name : SHRI KAMESHWAR JHA
- Mother's Name : SMT. NUTAN JHA
- Spouse Name : KUMKUM KUMARI
- Mother Tongue: MAITHILI
COMMUNICATION ADDRESS
C/O: MUKHTAR SINGH, NEW SABAJPURA, KHAGAUL PHULWARI ROAD, BMP 16, BEHIND MOUNT VALLEY SCHOOL, NEAR IOCL PETROL PUMP, KHAGAUL, PATNA-801105
Languages
HINDI
Bilingual or Proficient (C2)
BENGALI
Bilingual or Proficient (C2)
ENGLISH
Bilingual or Proficient (C2)
PERMANENT ADDRESS
C/O HIMANSHU SHEKHAR CHOUDHARY, 119/13 SAILEN DHAR ROAD, PATUAPARA, NEAR JAGRUITI SCHOOL, PO-LILUAH, PS-LILUAH, DIST.- HOWRAH, WEST BENGAL-711204
Profile Handled And Key Responsibility Area
- Currently working as a RELATIONSHIP MANAGER in KMBL, ADAMPURBRANCH
- Taking care of dedicated portfolio of 250+ Customers, giving service and generate revenue through cross sell
- Working as a 2nd KEY CUSTODIAN & also working as a backup BOM
- Worked as a CUSTOMER SERVICE OFFICER in AXIS BANK, SEALDAH BRANCH, KOLATA CIRCLE
- Worked as a TELLER and Handled all profile related to Branch BANKING OPERATIONS with Axis Bank.
- New to bank Acquisition of Savings & Current Account customers in terms of both value and Number
- Responsible for Taking care of Existing to Bank Portfolio of Both Savings & CURRENT
- Responsible for growth of Mapped portfolio by giving them service and also Cross sell for the purpose of Revenue generation
- Achieving the given budget of Corporate and Retail Forex
- Extensive Knowledge of Latest Banking Law & Regulations.
Hobbies and Interests
- LISTENING MUSIC
- READING BOOKS & MAGAZINES
- WATCHING MOVIES & WEB SERIES
Disclaimer
I hereby declare that all information furnished above is true to be the best of my knowledge. Anything found false than I am liable to be punished.
Timeline
SENIOR BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDRA BANK LTD.
12.2019 - Current
CUSTOMER SERVICE OFFICER (RETAIL BRANCH BANKING OP
AXIS BANK LTD.
03.2013 - 11.2019
Terminal Operator
SIMPLEX COMMODITIES TRADE PVT. LTD.
08.2011 - 03.2013
GRADUATION -
HSC -
MADHYAMIK -
- PASSED AMFI CERTIFICATE IN JAN.2014 & RENEWED IN 2024
- PASSED CAPITAL MARKETING IN AUG. 2011 & RENEWED
- PASSED SP LICENSING (IRDA) IN SEPT. 2017 & RENEWED IN JAN 2024
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