Ayan Kumar Khan
Hamburg
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Hfg Service Gmbh
07.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation. a
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Made a ticket report using powerbi to show how many tickets are resolved per hour every week for the past year and this year
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Used ticketing systems to manage and process support actions and requests.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Data Science Intern
Timeframe
10.2022 - 02.2023
- Implemented data visualization techniques to effectively communicate insights to stakeholders.
- Identified, analyzed and interpreted trends in complex data sets using supervised and unsupervised learning techniques.
- Utilized programming languages such as Python or R extensively throughout the internship – applying relevant libraries and frameworks when appropriate.
- Performed advanced data extraction and data manipulation.
IT Support Specialist
Kalmar Gmbh
01.2021 - 07.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Configured hardware, devices, and software to set up work stations for employees.
IT Field Support Technician
workset
Hamburg
01.2020 - 01.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 200 employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor of Science - Digital Bussiness And Data Science
University of Europe For Applied Sciences
Hamburg07-2023
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- IT documentation
- Application support
- VPN configuration
- Server management
- Incident management
- Desktop deployment
- ITIL framework
- Linux administration
- Operating systems
- Active directory
- Desktop support
- Technical support
- Remote support
- Account management
- Technical issues analysis
- Ticket management
- Hardware upgrades
- Ticket support system management
- Microsoft outlook
- Performance testing
- Systems analysis
- Complaint resolution
- Data entry
- Analytical thinking
- Hardware troubleshooting
- Incident tracking
- psql
- powershell
- c
- java
Accomplishments
Completed a report using power bi showing tickets and usage of tickets.
made some queries in azure logserver integrated servers with azure logserver
Languages
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
IT Support Engineer
Hfg Service Gmbh
07.2023 - Current
Data Science Intern
Timeframe
10.2022 - 02.2023
IT Support Specialist
Kalmar Gmbh
01.2021 - 07.2021
IT Field Support Technician
workset
01.2020 - 01.2021
Bachelor of Science - Digital Bussiness And Data Science
University of Europe For Applied Sciences
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