AYUSH RAJ
ASSISTANT MANAGER
Muzaffarpur
Summary
As Assistant manager at HDFC BANK LTD .I am responsible for leading and managing teams, overseeing cash management and branch operations, handling branch administration, ensuring top notch customer service, and driving sales to meet team targets.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Assistant Manager
HDFC Bank
2023.02 - 2025.07
- Monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.
- Ensure error free operations at branch.
- Maintain lobby and ensure all customers are attended.
- Lead management ,all the leads entered in CRM and the same has attended properly.
- Managed and resolved Branch Operations including customer instructions, CRMs ,and Account Opening forms within specified Turn around Time(TAT) and First-Time Resolution(FTR) targets.
- Provides Top-notch customer service and cross-selling banking products to achieve branch expectations in terms of sales.like:- Sourcing of CASA, thirth partlike:- Sourcing of CASA, third part products like life insurance, general insurance, loans , term deposits, govt casa, retail and forex income mutual funds demat and salary account .
Education
BBA -
ARYABHHAT KNOWLEDGE UNIVERSITY
PATNA 2001.04 -
12th - COMMERCE
LAXMI RAJ DEO +2 SCHOOL
MUZAFFARPUR 2001.04 -
10th -
D.A.V PUBLIC SCHOOL
Muzaffarpur, India 2001.04 -
Skills
Operations management
Problem-solving
Decision-making
Time management
Customer service
Customer relations
Timeline
Assistant Manager
HDFC Bank
2023.02 - 2025.07
BBA -
ARYABHHAT KNOWLEDGE UNIVERSITY
2001.04 -
12th - COMMERCE
LAXMI RAJ DEO +2 SCHOOL
2001.04 -
10th -
D.A.V PUBLIC SCHOOL
2001.04 -