Bailey Ramirez
Jacksonville
Summary
Hard-working and dedicated customer service representative. Looking to secure an entry-level position, and apply acquired skills at a well established company in order to advance current skills, and further my career. Highly competent to diligently follow guidelines and directions while following precise procedures.
Overview
5
5
years of professional experience
Work History
Dental Coordinator BILINGUAL Agent
Smiling Kidd’s Dentistry
- Frequently check, and respond to voicemails in a timely manner
- Worked with all Florida Medicaid, some PPO’s and HMO’s
- Verify/enter proper insurance information on file with each visit
- Call to confirm appointments and recall
- Worked with program such as (Denticon)
- Professionally answered, phones and inquires about dental/medical procedures and appointments
- Great patience with a bright attitude, manage and maintain visitors management system, and document accordingly
- Bilingual -speak fluent Spanish and English
- Answer, incoming calls and questions
- Manage more than two doctors and a hygienist scheduled to ensure production goals are met
- Demonstrate proficiency in telephone, email, fax, and front desk reception with high-volume environment
Front Desk Receptionist
Rice Orthodontics
02.2023 - Current
- Maintained front desk area, organizing materials and resources for seamless workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Bilingual Representative
Southeast Orthopedics Specialist
02.2022 - 08.2022
- Worked with program such as (Athena)
- Scheduled appointments and reschedule appointment
- Professionally answered phones and inquires about medical procedures and appointments
- Prepped charts for the week
- Translator for MD’S and Staff
- Collected co-pays , and entered correct insurance information Into patients charts
- Replied to email
- Scanned all documents into charts
- Made sure patients flow ran smooth during the day
- Supervisor: William Zirzow
- (904)634-0640
Chiropractic Assistant
Chanatry Chiropractic
09.2021 - 02.2022
- Greeting and checking in clients.
- Verified patients’ eligibility and claim status with insurance agencies, such as looking for (Co-Pay’s, Deductibles, Co-Insurance)
- Managing patient files and profiles updated.
- Monitored payments due from clients, and promptly contacted clients with past due payments.
- Abel to schedule appointments.
- Answering phone calls and responding to e-mails.
- Collecting and recording patients’ personal and medical information. Able to set up patients on therapies such as (Magna wave PEMF, Traction, E-Stem,)
- Able to work under pressure and fast, ALWAYS keeping in mind patient flow is our main priority.
- Able to do S.O.A.P Notes for our doctors.
- Making sure our office is always clean and in great condition at all times.
- Making sure our adjustment and acupuncture rooms are full of supplies such as (Gowns, gloves, needles, clean bedsheets.)
- Office Manager: Marangely Montieth
- (904)382-8569
Server
Mambos Cuban Café
01.2021 - 09.2021
- My goal is to keep the customer happy and satisfied with a good quality service.
- Ability to handle multiple tickets and tables.
- Able to multitask in a timely manner.
- Always keeping a positive attitude.
- Office Owner: Raul Arias – (904)374-2046
Education
High School -
Englewood High School
05.2021
Skills
- Bilingual (Read, Write, speak Fluent English / Spanish)
- Adapt very quickly to my work environment and fast leaner
- Professional communication skill
- Computer skills (Microsoft)
- Customer service
- Multitasking capability
- Organization abilities
Timeline
Front Desk Receptionist
Rice Orthodontics
02.2023 - Current
Front Desk Bilingual Representative
Southeast Orthopedics Specialist
02.2022 - 08.2022
Chiropractic Assistant
Chanatry Chiropractic
09.2021 - 02.2022
Server
Mambos Cuban Café
01.2021 - 09.2021
Dental Coordinator BILINGUAL Agent
Smiling Kidd’s Dentistry
High School -
Englewood High School
Abilities
Extensive customer service training and experience via phone and in person. Experience in administrative duties. proficient in all Microsoft applications, such as word, PowerPoint, and Outlook. Expert at multitasking and very organized. Possess the initiative to take the lead if and when needed, or be a team player