Hi, I’m
Barbara Kuder
SALEM
Summary
Results-driven operations manager with experience in strategic planning, financial analysis, and team leadership, with guidance from the outdoor industry leader, KOA. Proven ability to optimize budgets and enhance brand visibility, driving continuous improvement and customer engagement.
Partnering with KOA in 2011, has enabled us to grow our business 600% over the last 15 years. We have recently signed our contract for the next 5 years and created an additional Journey KOA in West Point Ohio.
Overview
31
years of professional experience
1
Certification
Work History
SRT Enterprises Dba Salem Lisbon Holiday KOASalem OH 44460
Owner/Operator
04.1995 - Current
Job overview
- Directed daily operations, ensuring quality service and guest satisfaction at campground facilities.
- Managed budgeting and financial planning, optimizing resource allocation for increased profitability.
- Implemented marketing strategies to enhance brand visibility and attract diverse clientele to the KOA site.
- Oversaw staff recruitment, training, and performance evaluations, fostering a productive team environment.
- Collaborated with local businesses to create partnerships that enhanced community engagement and outreach.
- Analyzed customer feedback to identify trends, driving continuous improvement in service offerings.
- Managed day-to-day business operations.
Education
Kent State UniversitySalem, OH
Associate of Arts
05-1977
West Allegheny HighImperial PA
05-1975
Allegheny Community CollegePittsburgh, PA
No Degree
01-1975
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Strategic planning
- Financial analysis
Accomplishments
We have received Perfect Score Awards for the past ten years for Quality Assurance., along with the Founders Award meeting the NPS (net promoter score) of 72 or above, ours 88.
This November at the Annual Convention, we were one of twenty recipients to be awarded the World Class Guest Services Icon for 24,500+ camper nights.
Certification
Wastewater Operator
Serve Safe Operator
Timeline
Owner/Operator
SRT Enterprises Dba Salem Lisbon Holiday KOA
04.1995 - Current
Kent State University
Associate of Arts
West Allegheny High
Allegheny Community College
No Degree