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Barbara Leal dos Santos
Rio De Janeiro
Summary
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Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
15
15
years of professional experience
Work History
Office Assistant
Regional Council of Psychology of Rio De Janeiro
07.2025 - Current
- Managed scheduling and coordination of appointments for clients and staff.
- Developed training materials for new hires, improving onboarding experience.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Call Operator
Rede São Luiz – Rede Dor
05.2023 - 07.2025
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues effectively.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed incoming calls, ensuring prompt and accurate responses to customer inquiries.
- Utilized call management systems to track and resolve customer issues effectively.
Banking Assistant
Bank Bradesco S/A
07.2011 - 10.2020
- Developed and implemented customer relationship management strategies to enhance client satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Accounts payable and receivable.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
People Management And Leadership
Faculdade UniBF
Rio De Janeiro, Brazil10-2021
Bachelor of Arts - Business Administration And Management
Faculdade Mercúrio
Rio De Janeiro, Brazil12-2016
Skills
- Time management
- Organizing and categorizing
- Verbal communication
- Administrative support
- Payroll processing
Languages
English
Intermediate (B1)
Timeline
Office Assistant
Regional Council of Psychology of Rio De Janeiro
07.2025 - Current
Call Operator
Rede São Luiz – Rede Dor
05.2023 - 07.2025
Banking Assistant
Bank Bradesco S/A
07.2011 - 10.2020
People Management And Leadership
Faculdade UniBF
Bachelor of Arts - Business Administration And Management
Faculdade Mercúrio