Beatriz Giacon
Vila Andrade,Brazil
Summary
Accomplished aviation professional with extensive expertise in cabin services and commercial aviation. Demonstrates mastery in airline ticketing systems, food and beverage handling, and passenger care, ensuring exceptional discretion and adherence to cabin presentation standards. Proficient in aviation security knowledge, safety equipment operation, and emergency procedures, complemented by leadership excellence and crew supervision skills. Multilingual communication abilities enhance in-flight service execution and PA announcement proficiency. Career goals include advancing within the aviation industry while maintaining high standards of flight safety and passenger satisfaction.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work history
Chief purser
Latam Airlines
São Paulo, Sao Paulo
2016.09 - 2026.03
- Implemented safety procedures to ensure onboard security.
- Served passengers promptly, creating satisfied customers.
- Assisted passengers in emergencies, prioritising their safety and wellbeing.
- Ensured customer satisfaction by providing top-notch service.
- Scheduled cabin crew shifts efficiently; maximised productivity.
- Managed passenger complaints professionally, resulting in resolution and satisfaction.
- Enhanced passenger experience with meticulous attention to detail.
- Facilitated smooth boarding process for a pleasant start of journey.
- Dealt swiftly with in-flight issues for uninterrupted service.
- Monitored cabin cleanliness, maintaining high hygiene standards.
- Collaborated closely with pilots; facilitated effective team working.
- Oversaw food and beverage services to meet customer expectations.
- Managed cabin crew for efficient service delivery.
- Helped passenger with diverse comfort requests and answered questions.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Handled special needs of children, elderly and individuals with disabilities.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Supported passengers through emergency scenarios for safe outcomes.
- Prepared cabin and passengers for safe landing.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Served foods and beverages based on passenger locations and ticket tiers.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Guided passengers in prompt evacuation during emergency landings.
- Provided blankets and pillows for improved passenger comfort.
- Used weather, route details and passenger information to accurately prepare for trips.
- Updated passengers on changes to flight information and timings.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
Flight attendant instructor
Latam Airlines
São Paulo, Sao Paulo
2017.11 - 2025.11
- Tailored instruction style based on each student's strengths and weaknesses; maximised learning potential.
- Adapted teaching methods to accommodate individual learning styles, achieving improved comprehension.
- Ensured safe learning environment with thorough pre-flight checks.
- Maintained accurate records of each student's progress, ensuring transparent communication with them.
- Fostered positive relationships with students to promote engagement and retention.
- Demonstrated high levels of patience whilst dealing with novice flyers, created comfortable learning space.
- Informed about emergency protocols, prepared students for unexpected situations during flights.
- Increased student's confidence by providing consistent and constructive feedback.
- Evaluated performance after each session; provided constructive criticism and actionable feedback.
- Assessed student progress, identified improvement areas.
- Communicated clearly complex aviation theories, simplified understanding for students.
Flight attendant
Latam Airlines
São Paulo, Sao Paulo
2010.03 - 2016.09
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Provided high standard of customer service whilst ensuring passenger safety.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Delivered comprehensive safety presentations for enhanced onboard security awareness.
- Updated passengers about travel details like weather conditions or flight delays promptly, fostering trust and transparency in communication.
- Ensured passenger comfort through efficient meal and drink services.
- Provided assistance during turbulence or bad weather conditions calming anxious passengers.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Offered personalised attention to premium-class passengers, ensuring their satisfaction throughout the journey.
- Answered passengers questions and efficiently provided solutions to issues arising during flights.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Showed passengers correct ways to stow luggage in overhead compartments and under seats.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Reservations agent
Tam Linhas Aéreas
São Paulo, Sao Paulo
2008.08 - 2010.03
- Contributed positively to team success by maintaining a positive work attitude.
- Delivered high-level customer service for increased customer satisfaction.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Collaborated with sales team to improve reservations process.
- Maintained calm under pressure whilst simultaneously handling multiple tasks.
- Interacted professionally with clients to build rapport and trust.
- Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
- Managed complex bookings with attention to detail and professionalism.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Processed payments and online bookings with zero error.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Advised customers on specific visa and passport requirements.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
Education
Bachelor of Business Administration - Foreign Trade
Universidade Anhembi Morumbi
São Paulo, Sao Paulo 2016.02 - 2020.07
Skills
- Airline ticketing system mastery
- Food and beverage handling
- Exceptional discretion
- Cabin presentation standards
- Time management expertise
- Passenger care
- Aviation security knowledge
- Commercial aviation experience
- Leadership excellence
- Cabin management
- Decision-Making prowess
- Expertise in cabin services
- Safety equipment operation
- Flight administration
- Sea survival training
- Flight safety training
- First aid proficiency
- Knowledge of aviation regulations
- In-Flight service execution
- PA announcement proficiency
- Proficiency in reservation systems
- Multilingual communication
- Passenger care expertise
- Emergency procedures
- Crew supervision
Idiomas
Portuguese
Native
English
Advanced
Spanish
Advanced
French
Beginner
German
Beginner
Timeline
Flight attendant instructor
Latam Airlines
2017.11 - 2025.11
Chief purser
Latam Airlines
2016.09 - 2026.03
Bachelor of Business Administration - Foreign Trade
Universidade Anhembi Morumbi
2016.02 - 2020.07
Flight attendant
Latam Airlines
2010.03 - 2016.09
Reservations agent
Tam Linhas Aéreas
2008.08 - 2010.03