Beatriz R. Sacramento
São paulo
Summary
Dynamic customer service professional with a proven track record at West Cork Food Company, excelling in complaint resolution and order management. Known for fostering strong customer relationships and delivering proactive support, I leverage advanced communication techniques to enhance satisfaction and loyalty, ensuring a seamless experience for every client.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
West Cork Food Company
Cork city
05.2020 - Current
- Assisted customers with inquiries about food products and services.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Processed orders efficiently using the company's order management system.
- Collaborated with team members to improve service delivery standards.
- Provided product information to enhance customer understanding and choices.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
E-Commerce Customer Service Assistant
Rent & Stay.ie Business & Vacation Accommodation
Dublin
02.2016 - 06.2020
- Assisted customers with inquiries about vacation accommodations and booking processes.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed reservation systems to ensure accurate and timely processing of bookings.
- Facilitated smooth check-in and check-out processes for guests at properties.
- Trained new team members on customer service protocols and company policies.
- Maintained customer satisfaction by following up on post-stay feedback and concerns.
- Processed online orders accurately within 24 hours of receipt.
- Provided customer service and technical support to customers via telephone, email, and live chat.
- Assisted with order placement issues, returns, refunds, product inquiries, shipping questions, and other related concerns.
- Implemented changes requested by management for webpages or applications used in e-commerce operations.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Responded promptly to all inquiries from customers regarding product information or availability.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
English For Business - English Language
NED - Training Centre
09.2014 - 10.2016
Humans Resources - FMU
São Paulo , Brazil Skills
- Order management
- Customer relationship management
- Complaint resolution
- Product knowledge
- Empathy to understand customer needs
Ease of communication with teams and customers
- Patience to deal with stressful situations
- Willingness to collaborate with colleagues and customers
- Friendliness when serving customers
- Persistence in achieving goals
- Knowledge of customer service techniques
* Commitment to problem-solving
* Mastery of communication techniques
* Advanced knowledge of Microsoft Office Suite
* Knowledge of negotiation techniques
* Proactive customer support
* Organization in managing daily tasks
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Customer Service Representative
West Cork Food Company
05.2020 - Current
E-Commerce Customer Service Assistant
Rent & Stay.ie Business & Vacation Accommodation
02.2016 - 06.2020
English For Business - English Language
NED - Training Centre
09.2014 - 10.2016
Humans Resources - FMU