BEL CATLETT
Graham
Summary
To gain more knowledge and help improve myself within the company with a passion for providing administrative assistance. Skilled in delivering high-quality customer service, managing customer inquiries. Proven success in streamlining processes to improve efficiency and customer satisfaction levels.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Student Assistant
COUGAR CLUB BYU
01.2024 - 05.2024
- Received phone calls and helped resolve customer conflict as well as upsell memberships for our school funding in athletics.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Learned and adapted quickly to new technology and software applications.
Language and Religion Teacher
Missionary Training Center
08.2023 - 01.2024
- Implemented engaging activities that encouraged students to apply religious concepts to real-life situations.
- Inspired students to explore their own personal spirituality by incorporating diverse religious perspectives into lessons.
- Increased overall class participation by implementing group projects and collaborative learning techniques.
- Developed meaningful relationships with students and families, fostering open communication about academic progress and personal growth.
Server
Tucanos Restaurant
- Checked in with guests throughout meal service, replenishing drinks
- Greeted and accommodated guests, building positive experience from first interaction.
- Multitasking especially in intense and high speed environment
Delivery Driver
Amazon
06.2023 - 08.2023
- Drove a van while obeying all road laws and passing a driving course.
- Organized and carried over 300 packages daily to assigned addresses which often time weighed more than 50 pounds.
- Multitasking
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Sales Representative
Croach
04.2021 - 08.2021
- Adapted to and remained flexible in changing, fast-paced work environment.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Communicated product features, advantages, and benefits to customers.
- Negotiated contracts and prices with clients to exceed sales goals.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Server
Chick-fil-A
03.2020 - 09.2020
- Greeted and accommodated guests, building positive experience from interaction.
- Used good communication skills to reduce guest dissatisfaction.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
KFC/Taco Bell
09.2018 - 08.2019
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Multitasking
- Prepared and served food and beverages to customers.
- Cleaned, stocked, and organized work space.
Education
Bachelor of Arts - Communications
Brigham Young University
Provo Utah 06-2026
High School Diploma -
GRAHAM-KAPOWSIN HIGH SCHOOL
06.2020
No Degree - Construction
Pierce County Skills Center
Puyallup06-2020
Skills
- Strong work ethic
- Effective leadership skills
- Effective communication
- Effective organizational skills
- Quotas and Goals
- Quality improvement
- Analytical problem-solving
- Sales initiatives
- Microsoft expierence
Certification
- OSHA
- Food Handlers Card and Alcohol Seller certificate
- Licensed Life Insurance
LANGUAGES
Fluent in Portuguese
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
References
Brian, Manwaring, Religious Education Teacher Mentor, mbmanwaring@gmail.com, 253-951-0118, Graham Stake,
Sarah Roselund, mentor, 253-948-2125
Greg Vahar, Cougar Club BYU, 801-422-1782
Josh, Amazon Delivery, 253-219-1072
Community Service
2019-06, 2021-06, Utilized knowledge of community resources to refer clients to appropriate source., Organization of food and inventory
Missionary Service: December 13th 2021 - June 17th 2023, Serving and teaching people in São Paulo Brasil as representative of The Church of Jesus Christ of Latter Day Saints.
Timeline
Student Assistant
COUGAR CLUB BYU
01.2024 - 05.2024
Language and Religion Teacher
Missionary Training Center
08.2023 - 01.2024
Delivery Driver
Amazon
06.2023 - 08.2023
Sales Representative
Croach
04.2021 - 08.2021
Server
Chick-fil-A
03.2020 - 09.2020
Server
KFC/Taco Bell
09.2018 - 08.2019
Server
Tucanos Restaurant
Bachelor of Arts - Communications
Brigham Young University
High School Diploma -
GRAHAM-KAPOWSIN HIGH SCHOOL
No Degree - Construction
Pierce County Skills Center
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